- Reply rate:
- 100.0%
- Availability:
- Hourly ($/hour)
- Age:
- 31 years old
- Location:
- Kancheepuram, Tamil Nadu, India
- Experience:
- 4 years
DINESH KUMAR
CUSTOMER SERVICE SPECIALIST
Contact-
s_dinesh_kumar@outlook
Chennai, India
Education
Bachelor of Engineering
(Civil) – Akshaya College of
Engineering, Affiliated to
Anna University (2015)
Work
Sutherland Global
Services (Jan ’19 - Now)
Amazon Development
(Dec ’17 – Dec ‘18)
KG Information Systems
Limited (Sep ’16 – Nov ‘17)
Expertise
Technical
Troubleshooting
Customer Service
Problem Solving
Time Management
Effective Communication
User Training
Office 365 Tools,
including Teams
Remote Support Tools
Profile Summary
Analytical, dependable professional with good experience in
providing technical support to customers located across global
locations. Committed to quality and service excellence with
ability to provide specialized technical support to increase
efficiency, performance, and end-user satisfaction
Related Work Experience
Sutherland Global Services
Provided Tier-1 technical support to clients like Verizon
based in the US
Analyzed, troubleshooted and provided support to users
with hardware and software issues. Escalated priority
tickets to Tier 2 support for resolution
Used <<>> ticketing tool for logging and resolving the
Technical issues. More than 95% of closed tickets have not
been reopened by customer, which is above the
department average
Well versed with Office 365 tools including One Drive,
Teams and other productivity Tools. Supported users
remotely using WebEx, Microsoft Teams
Amazon Development
Worked remotely from my home location utilizing tools
provided by Amazon
Used <<>> to log and resolve incidents and service
requests and for follow-ups
Responded to technical issues from customers via calls,
emails and chat systems
Provided documentations to customers after issue
resolution, assisting in preventing future occurrences
KG Information Systems
Helped new customers install and launch their products
and solutions by guiding them through the setup process
Trained and Provided recommendations on settings or
features to maximize user experience with the product
