Dineo

Dineo Motaung Johannesburg, South Africa- (Fibre ready Professional Summary Customer Service and Sales Specialist with over 3 years of experience in client-facing roles across the automotive and insurance industries. Proven ability to manage high volumes of customer interactions via phone, email, and chat, deliver prompt solutions, and exceed retention and sales targets. Proficient in CRM platforms (SAP CRM, Microsoft Dynamics), Google Workspace, and remote support. Committed to enhancing customer satisfaction, streamlining administrative processes, and supporting cross-functional teams in fast-paced environments. Core Competencies Customer Service & Retention • CRM & Data Entry (SAP CRM, Microsoft Dynamics) • Sales & Upselling Strategies • Administrative Support • Google Workspace Tools • Conflict Resolution & Service Recovery • Remote Work Readiness (1000 Mbps fibre internet) • US Business Hours Adaptability Problem-solving Able to work independently Multi-tasking Detail-oriented Excellent communication skills Professional Experience PFG Glass Industries Ltd | May 2023 – Mar 2025: Customer Service Consultant • Exceedingly improved customer satisfaction by 75% through personalized service interactions. • Managed policy verification, quotations, and claims processing through SAP CRM. • Coordinated 100% internal schedules and cross-functional communication to ensure customer needs were met and deadlines are managed seamlessly. • Achieved 90% increase in customer retention through targeted follow-ups and service personalization. • Exceeded monthly sales targets by 30% through upselling value-added services. • Maintained 100% quality assurance score by resolving escalations and improving feedback metrics. PFG Glass Industries Ltd | May 2022 – Apr 2023: Technical Assistant • Supported hands-on glass fitting operations while coordinating service logistics. • Maintained detailed documentation, managed inventory, and adhered to safety compliance. • Built rapport with customers during installations, reinforcing company reliability and satisfaction. Education Ekurhuleni East TVET College: N5 Mechanical Engineering, 2022 Ekurhuleni East TVET College: N4 Mechanical Engineering, 2021 Ekurhuleni East TVET College: N3 & N2 Mechanical Engineering,- Certifications • Virtual Assistance Certificate • Computer Literacy Certificate • Code 10 Driver’s License Technical Skills • SAP CRM, Microsoft Dynamics • Google Workspace (Docs, Sheets, Gmail, Drive) • Microsoft Office (Excel, Word, Outlook) • AutoCAD (Basic) References Manager Shane Van Jaarsveld-