DINDO PEREA
Nationality: Filipino
Address: Poblacion, San Pascual, Batangas, Philippines 4204
Email address:-
Profile
17 years’ experience as a Jira and Confluence mentor, evangelist, and developer of custom Jira projects for the
business. Atlassian Certified in Managing Jira Projects for Cloud; Atlassian Certified Jira Administrator; Atlassian
Certified Jira Service Desk Administrator.
Work Experience
AJW Group
Singapore/UK (Work from home)
Jira Administrator
June 2019 to July 2025
Scope of work:
1. Administration and configuration of cloud-based Jira, Jira Service Management, and Confluence
instances.
2. Mentor and subject matter expert on Scrum, Kanban, and Knowledge Management.
3. Integration of Jira with 3rd party applications such as Quantum, MS Azure, MS Teams, Slack, and
Bitbucket.
4. Wrote functional specifications, technical specifications, and post-production reviews for IT projects.
5. Member of the Change Management Advisory Board responsible for reviewing and approving IT
change requests.
6. Implemented digitalization and automation using Jira, Jira Service Management, and Confluence for
IT and business teams as part of the company’s digital transformation program.
Willis Towers Watson
Manila, Philippines
Jira Administrator
October 2016 to June 2019
Scope of work:
1. Led the Automation and Innovation work stream of the Manila Software Support Team. Key projects
handled include phone support integration with Jira Service Desk, chatbot, and artificial intelligence.
2. Jira Software, Jira Work Management, Jira Service Desk, and Confluence governance, administration,
and configuration.
3. Shared Services Organization support and collaboration.
4. Mentored junior Jira Administrators.
SAP AG - Center of Excellence/Cloud Logistics/Value Prototyping
Walldorf, Germany (Work from home)
Collaboration Consultant (Jira,
Confluence, Crowd Administration)
June – December 2013
Scope of work:
1. Created and implemented custom Jira projects (workflows, field configurations, permissions,
notifications) representing the different business processes of Cloud Logistics services.
2. Created and managed Scrum and Kanban boards (Jira Agile).
3. Implemented Confluence content security based on SAP Information Security Classification
guidelines.
4. Created and managed user accounts in Atlassian Crowd system. This included providing access and
permissions to information in both Jira and Confluence.
5. Provided first level support to users.
Atos North America - Organizational Change Management and
Professional Services
Plano, Texas, USA (Work from home)
Collaboration Consultant (Jira and
Confluence Administration)
October 2006 to April 2013
Scope of work:
1. In 2006, researched and presented various collaboration and issue management tools. The
recommended Atlassian Confluence and Jira systems were approved and implemented to cater to
the business requirements of Atos’ project and service delivery teams.
2. Installed, configured and administered Jira and Confluence systems. This covered several
Production, Test and QA instances of these systems. System administration included creating and
scheduling periodic data backup, application of security patches, database management (MySQL),
and continuously liaising with the Atos Network/LAN Team for system monitoring and upgrades.
3. Created custom Jira project workflows that depicted the different business processes of project
and service delivery teams.
4. Created and implemented field configurations, screen schemes, permission schemes and
notification schemes in Jira projects.
5. Created a Jira Help Desk similar to the Atlassian Support system which included automated ticket
status update, custom workflow, screens, permissions and notification schemes.
6. Created and developed Confluence and JIRA technical and functional documentation, training
materials and how-to guides.
7. Created and managed user accounts, including user access and permission for content in Jira and
Confluence.
8. Provided first-level support to users.
Saudi Aramco - Tech Support & Computer Training Department
Dhahran, Saudi Arabia
Systems Analyst/Web Developer
1998 to 2008
Scope of work:
End-to-end development and support of intranet web applications. Some of the most notable and
celebrated websites during this assignment were as follows:
•
•
•
SAP Computer Center Intranet Website Integration
Integration of more than 16 different websites into a single online resource on SAP implementation in
the company. This project also introduced a dynamic, database enabled web application that
provided not only SAP implementation information but also interactive support tools, electronic
training videos, and customized applications.
Organizational Realignment Program (ORP)
A US-patented web-based application that captured business scenarios through functions, activities,
tasks, roles, and competencies, calculating resource requirements against identified activities of the
business.
SAP Healthcare Issue Management Tool
An online Help Desk application that provided featured issue management, user feedback recording,
issue assignment, and problem resolution notification. This was used in support of the SAP
Healthcare rollout in 2003.
Certifications & Trainings
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
Introduction to Artificial Intelligence – (LinkedIn Learning – 2/24/2025)
Data Strategy – (LinkedIn Learning – 2/11/2025)
Learning Data Governance – (LinkedIn Learning – 2/06/2025)
Program Management for IT Professionals (LinkedIn Learning – 6/20/2023)
Learning HubSpot CRM (LinkedIn Learning – 6/10/2022)
Learning HubSpot (LinkedIn Learning – 5/20/2022)
Atlassian Certified in Managing Jira Projects for Cloud (ACP-620) – (4/19/2022)
Atlassian Badge: Advanced Jira Workflows (12/2019)
Atlassian Badge: Customizing Jira Workflows (10/2019)
Atlassian Certified Jira Service Desk Administrator (ACP-JSD)– (4/2018)
Atlassian Certified Jira Administrator (ACP-JA) – (2/2018)
Stay Lean with Kanban (LinkedIn Learning – 1/2019)
Agile Process Development (LinkedIn Learning – 2/2019)
Microsoft Teams Essential Training (LinkedIn Learning – 2/2019)
Microsoft Teams Tips and Tricks (LinkedIn Learning – 2/2019)
Power BI Essential Training (LinkedIn Learning – 12/2018)
Introducing Robotic Process Automation (LinkedIn Learning – 3/2019)
SAP NetWeaver ’04 – Java Web Application Development Consultant - (12/2007)
Microsoft Certified Application Developer (MCAD) for .Net (1.1) – (3/2004)
Microsoft Certified Professional (MCP) – (11/2003)
Soft-Skills Training
•
•
•
•
Being a Good Mentor
Coaching Skills for Engagement and Inclusion
7 Habits of Highly Effective People
Organizational Transformation
• Communication Assertiveness
