DINAH MAE
CANOY
MOLDES
Greenhills, San Fernando, Cebu 6018 Philippines
ABOUT ME
A highly organized, motivated, and disciplined service provider, with experience in customer
service, management and coordination, and teaching. A good communicator equipped with an
excellent level of communication skills developed through diverse work experience in both the
corporate field and the academe.
EDUCATION
POST-GRADUATION
Degree:
Diploma in Professional Education
University:
Cebu Technological University (Main Campus)
Full Address:
M.J. Cuenco Avenue, Cebu City 6000, Cebu, Philippines
Period Attended:
April 2015- March 2016
COLLEGE
Diploma:
University:
Full Address:
Period Attended:
Date of Graduation:
Bachelor of Arts in English Literature
Cebu Normal University
Osmeña Boulevard, Cebu City 6000, Cebu, Philippines
June 2011- March 2015
March 31, 2015
SECONDARY
School:
Full Address:
Period Attended:
Date of Graduation:
Balud National High School
Balud, San Fernando, Cebu 6018, Philippines
June 2007- March 2011
March 31, 2011
ELEMENTARY
School:
Full Address:
Period Attended:
Date of Graduation:
Balud Elementary School
Balud, San Fernando, Cebu 6018, Philippines
June 2004- March 2007
March 31, 2007
PROFESSIONAL WORK EXPERIENCE
Name of Employer:
Full Address:
Job Title:
Employment Period:
Summary of Work:
Department of Education Philippines- Division of Cebu Province
IPHO Building, Sudlon, Lahug, Cebu City 6000, Cebu, Philippines
Secondary School English Teacher III
February 2018 - present
Currently handling students from both the Junior and Senior High
School levels, teaching English for 9th and 10th graders, and Creative
Non-Fiction course for Grade 12 learners, while holding additional
tasks as a School Guidance Designate, Learning Area Coordinator in
English, and School Reading Coordinator.
Had also taught courses such as Oral Communications, English for
Academic and Professional Purposes, 21 st Century Literature from
the Philippines and the World, Creative Writing, and Practical
Research
Acquired speakership training in the regional level and had been a
division and district level trainer in English.
Name of Employer:
Full Address:
ePerformax Contact Centers & BPO
JY Square IT Center 1, 3/F Salinas Drive, Lahug, Cebu City 6000,
Cebu, Philippines
Job Title:
Customer Service Representative (CSR)
Employment Period: April 2017 – December 2017 (second employment)
Summary of Work:
Supported the Buying Department by assisting customers with
purchasing, payment processing, order tracking, and eligibility
inquiries for buyer loyalty programs such as vouchers and discounts.
Assessed customer cases
and issues and provide immediate
resolution in the Mediation and Escalation department.
Delivered excellent customer service ensuring client satisfaction
through timely and accurate assistance.
Name of Employer:
Full Address:
Job Title:
Employment Period:
Summary of Work:
St. John Bosco Multipurpose Cooperative
Pondol, Balamban, Cebu 6041, Philippines
Plant Coordinator
September 2016 – February 2017
Name of Employer:
Full Address:
Managed employee work schedules in a factory setting based on
operational needs specified by plant management.
Conducted pre-screening of applicants and handled payroll
functions.
In-charge for filing employee benefit documents including SSS, PagIbig, PhilHealth, and BIR compliance,
Responsible for information dissemination and sending out
communication (both in oral and written) to clients using the English
language.
ePerformax Contact Centers & BPO
JY Square IT Center 1, 3/F Salinas Drive, Lahug, Cebu City 6000,
Cebu, Philippines
Job Title:
Customer Service Representative (CSR)
Employment Period: March 2015 – July 2016 (first employment)
Summary of Work:
Assessed customer cases
and issues and provide immediate
resolution in the Mediation and Escalation department.
Delivered excellent customer service ensuring client satisfaction
through timely and accurate assistance.
SKILLS
Email Management
Project Coordination
Travel Management
Graphic Design Fundamentals
Basic Social Media Management
Adept in Microsoft Applications
Proficiency in Google Workspace
Customer Service and Conflict Resolution
Excellent Verbal and Written Skillls
Organizational and Time Management
Proactive Communicator and Good Listener
Adaptability and Flexibility
