Dinah Adamilo Waziri

WAZIRI ADAMILO DINAH Nigeria / (- /-/ LinkedIn PROFESSIONAL SUMMARY Dynamic Virtual Assistant and Customer Service Professional with over 4 years of experience in administrative support, lead generation, sales, Graphics design and digital marketing. Skilled in utilizing CRM tools, project management platforms, and design applications to streamline operations, enhance customer satisfaction, and drive business growth. Proven expertise in managing social media campaigns, coordinating schedules, and delivering innovative solutions that improve organizational efficiency and visibility. Adept at fostering client relationships, optimizing workflows, and achieving measurable results through strategic communication and technical proficiency. CORE COMPETENCIES       Customer Relationship Management (CRM) Lead Generation & Sales Optimization Digital Marketing & Social Media Management Administrative Support & Project Coordination Graphic Design & Visual Communication Technical Proficiency (Microsoft Office, Google Workspace) PROFESSIONAL EXPERIENCE Inbound Lead Chat Representative (Contract) Prezbee Consulting | USA (Remote) | October 2024 - Present  Respond to inbound leads within 5 minutes of inquiry using structured communication protocols  Utilize HubSpot and Sakari for lead management and communication  Implement templated responses to engage potential clients efficiently  Accurately disposition lead profiles and assign to appropriate Account Executives  Maintain professional communication standards during latenight shift (8:00 PM - 4:00 AM EST) Graphic Designer (Contract) Gaotek Inc., Visuals Department | USA (Remote) / August 2024 – October 2024  Designed brand-enhancing logos, banners, and marketing collateral  Mentored design interns, fostering team collaboration and creative development  Implemented contemporary design trends to create innovative visual content. Virtual Assistant 5 Workspace Group | Nigeria (Remote) / January 2024 – July 2024  Supervised virtual training sessions and managed document workflows via Google Suite  Supervised project management by closely following up with project supervisors to ensure timely and proper project execution  Spearheaded lead generation campaigns and developed engaging graphics with Canva  Organized team schedules and maintained seamless communication with clients. Virtual Assistant Digital Dazzle | | Nigeria (Remote) / May 2023 – November 2023  Managed social media campaigns, increasing engagement by 30%.  Supported digital marketing initiatives and created presentations to improve brand visibility.  Coordinated scheduling and provided executive-level administrative support. Sales Manager Davada Network Enterprise | Nigeria (Onsite)/ September 2022 – May 2023  Improved sales performance by 20% through strategic leadership  Optimized sales pipelines and team workflow efficiency  Developed and implemented targeted sales strategies Lead Generation Specialist Freelance Initiative | Remote / May 2024 – June 2024  Conducted strategic market research to identify high-potential clients and markets.  Developed outreach strategies securing 15+ new client relationships within one month Customer Service Representative Davada Network Enterprise | Nigeria (Onsite) / March 2018 – October 2022  Enhanced customer retention rates by 50% through personalized support  Managed multi-channel customer inquiries with high efficiency EDUCATION Bachelor of Technology in Mathematics and Computer Science Federal University of Technology, Minna, Niger State. TECHNICAL PROFICIENCIES     Marketing Platforms: Google Ads, Facebook Ads, Instagram Design Tools: Canva, Adobe Creative Suite Project Management: Trello, Asana, Notion, Monday.com CRM Tools: HubSpot, Zendesk CERTIFICATIONS  Technical Support Fundamentals (Coursera, 2024)  Customer Relationship Management Certification (2024) - Customer Service - Customer Retention - Customer Service - Problem Solving and Troubleshooting - Customer Service - Serving Customers Through Chat and Text.  Advanced Graphics Design with Canva (Digital Witch Support Community, 2024)  Sales Mastery for Remote Professionals (Udemy, 2023)  Renewable Energy Training (2022) ADDITIONAL SKILLS       CRM Tools: HubSpot, Zendesk, Intercom Email Marketing: Mailchimp, Apollo.io Project Management: Trello, Asana, Notion Social Media Management: Buffer, Hootsuite Data Management: Excel, Google Sheets Design Software: Canva, Adobe Creative Suite KEY ACHIEVEMENTS  Generated 30% increase in audience engagement through strategic social media management  Developed outreach strategies securing 15+ new client relationships  Enhanced operational efficiency through proactive project management and creative solutions