Dina Vibar
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skype
dinavibar
Objective
Seeking to use experience and communication skills for the company to resolve and enhance and transform the face of customer interaction.
Skills
Exceptional oral and written communication abilities
Proficiency in Microsoft Office, including Word, Excel, Outlook, and PowerPoint
Strong time management skills
Experience
Virtual professional
10/15/2018 – 4/10/2020
Answer phone calls for customer inquiries, place outbound calls; schedule meeting with roofing manager and insurance adjuster, followed by email; follow up calls to insurance companies to check on claim status, communicate with client through various channels like skype, email, text or call, re-arrange schedule if needed, editing files and any general admin tasks
Customer Service Rep / HGS
09/05/2014 -10/12/2018
Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. Contribute to team effort by accomplishing related results as needed. Manage large amounts of incoming calls. Provide accurate, valid and complete information by using the right methods/tools. Generate sales.
Senior Executive/ Accenture Phils, INC
Febuary 2012 - July 2014
Manage all communication from order entry to activation. Update customers through email or phone call with every stage of the order. Ensure timeframe is met, escalate if necessary. Schedule activation with customer and engineer.
Team Leader/Sitel Philippines Inc
April 2007 – Febuary 2012
Conducts day to day operations-checking of agents, Real Time Monitoring, DTRs, etc .Conduct coaching, monthly/annual assessment of agents; Quality Audit and Calibration with Quality Monitoring Group. Present weekly/quarterly/yearly business review, action items and recommendations for the team.
CSR / Sykes Marketing Services
September 2006 – April 2007
enter information into a computer as you are speaking with customers
use multi-line phone systems.establish accounts in billing systems. quote and compute rates for new services accurately.meet established productivity goals: sales, call handling time, records accuracy.obtain, establish and access customer credit information. work simultaneously with multiple computer applications and databases
