Dina Sayson

Dina SAYSON PROFESSIONAL BACKGROUND -Bulihan, Silang, Cavite - AREAS OF EXPERTISE Experienced E-commerce Specialist with expertise in order management for a leading speaker company. My role involves on efficiently handling order management and discrepancies, shipping delays, and resolving various e-commerce concerns. Previously, I gained valuable experience in the telecommunications industry, working in the collections department where I focused on financial matters and customer service. SOFT SKILLS EXPERIENCE TECHNICAL SKILLS FOUNDEVER E-com specialist June 21, 2021 - April 1, 2025 Manage and process a high volume of orders accurately and efficiently, ensuring timely delivery and customer satisfaction. Serve as the primary point of contact for clients, addressing and resolving ecommerce concerns promptly. Utilize various e-commerce platforms including eBay, Amazon, and Walmart seller portals for product listings, and inventory management. Oversee shipping logistics using Quantum View and CampusShip for UPS, ensuring accurate tracking and timely delivery. Leverage SAP for order processing and Demandware for e-commerce platform management. Identify and troubleshoot issues related to order discrepancies, shipping delays, and platform errors, implementing effective solutions to prevent recurrence. Work closely with cross-functional teams including marketing, finance, and customer service to streamline processes and enhance the overall customer experience. IQOR PHILS. Customer Representative March 2019 - September 2020 Managed a portfolio of accounts, focusing on overdue payments and collection of outstanding balances. Handled inbound and outbound calls to assist customers with billing inquiries, payment arrangements, and account issues. Identified and resolved billing discrepancies, disputes, and service issues, ensuring customer satisfaction and retention. Processed payments and set up payment plans, ensuring compliance with company policies and procedures. Maintained accurate and up-to-date customer records in the company's database. Ensured all interactions were in line with company policies and regulatory requirements. Utilized strong verbal and written communication skills to explain complex billing issues and solutions to customers. Consistently met or exceeded performance targets for collections, customer satisfaction, and call handling efficiency Customer Service, Order management, client coordination, logistic coordination, critical thinking, process improvements, decision making, time management and team collaboration, policy adherence. Proficient in SAP for enterprise resource planning and order management Skilled in using Quantum View and CampusShip for UPS logistics and shipping management Experienced with eBay, Amazon, and Walmart seller portals for e-commerce operations Knowledgeable in HDTS (Home Delivery Tracking System) Experienced in Demandware for ecommerce platform management Proficient in Salesforce for customer relationship management (CRM) Proficient in Adyen for managing online payment transactions, ensuring secure and seamless payment experiences. Experienced in using Riskified to analyze and prevent fraudulent activities, ensuring h f skillsd i i f Additional Google Workspace Microsoft Office Canva Capcut ClickFunnels Funnel Design Email Marketing & Automation Integration EDUCATIONAL BACKGROUND HIGH SCHOOL (OLD CURRICULUM) Dasmariñas National High School Year graduated 2002 TRAININGS Global data privacy awareness Global security awareness -