Dina M. Nabhan
New Cairo, Cairo, Egypt
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linkedin.com/in/dina-m-6a-
Summary
Hello, I’m Dina, an experienced and multilingual International Customer Service Representative. My passion lies
in delivering exceptional customer support, and I thrive in fast-paced environments, ensuring top-notch customer
satisfaction.
I believe in the value of hard work, experience, and a passion for delivering exceptional customer service, leading
to consistently high customer satisfaction rates.
Experience
Sales Specialist
UpTeam
Nov 2023 - Present (5 months)
- Develop and maintain a thorough understanding of company, products, and services.
- Prospect and generate leads through various channels, such as cold calling, email outreach, and
social media.
- Qualify leads and identify potential customers with a genuine need for Company's offerings.
- Develop and deliver compelling sales presentations that highlight the value proposition of our products
and services.
- Track sales activity and performance metrics and contribute to the development of sales strategies.
- Build strong relationships with new and existing customers, providing exceptional service and
exceeding their expectations.
Customer Experience Team Leader
Webhelp
Nov 2022 - Oct 2023 (1 year)
Zara Azadea (Chat) account
- Lead and motivate a team of customer experience professionals to deliver a seamless and exceptional
customer experience across all channels.
- Work with other departments to ensure that the customer experience is integrated and consistent
throughout the customer journey.
- Provide coaching and training to team members to help them develop their skills and knowledge.
- Measure and report on customer experience metrics.
- Conduct regular performance reviews and provide feedback to team members.
Customer Service Representative
Sutherland
Jan 2022 - Jun 2022 (6 months)
Cricut US account
- Provide technical support for products and services.
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- Troubleshoot and resolve customer issues.
- Research and provide information on billing and account inquiries.
- Escalate complex issues to the appropriate team.
- Maintain and update customer records.
- Promote and sell additional products and services.
Telemarketing Representative
Partners Outsourcing Solutions (POS)
Sep 2021 - Dec 2021 (4 months)
US account
- Outbound telemarketing to senior American citizens to generate leads and sales for medical
equipment.
- Qualify leads by asking questions about their needs and interests.
- Educate potential customers about the benefits of the medical equipment.
- Overcome objections and close sales.
- Build and maintain relationships with customers.
- Track and report on sales results.
Manager
Blue artspace
Jun 2020 - Jun 2021 (1 year 1 month)
- Finance management
- Stock organization
- Organizing events
- Managing marketing plans
- Managing social media platforms
Branch Manager
Daily fresh market
Oct 2019 - Feb 2020 (5 months)
- Cashier management
- Billing organization
- Stock management
Customer Service Representative
UX Centers
Jun 2019 - Dec 2019 (7 months)
Optimum Telecommunications USA account.
- Answer customer questions and troubleshoot technical issues related to TV cable, home broadband,
and landline services
- Process and resolve billing inquiries
- Provide excellent customer service and resolve issues quickly and efficiently
- Keep up-to-date on company products and services
Telemarketing Representative
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Unique Target Outsourcing
Apr 2018 - Oct 2018 (7 months)
US account
- Generate leads and sales for medical equipment by outbound telemarketing to senior American
citizens.
- Qualify leads by asking questions about their needs and interests, and educate potential customers
about the benefits of the medical equipment.
- Overcome objections and close sales, while building and maintaining relationships with customers.
- Track and report on sales result
Education
Alexandria University
Bachelor of Arts - BA, Anthropology
Jan 2018 - Jul 2022
Alexandria language school
graduated highschool , mathematical division
2015 - 2018
Skills
Customer Relationship Management (CRM) • Microsoft Office • Data Management • Client Relations
• Creative Problem Solving • Customer Service • Customer Satisfaction • Teamwork • Team
Management
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