Dina Lyn Leguira

 DINA LYN FONTAINE LEGUIRA Central Mangilala, President Quirino Tacurong, Sultan Kudarat 9804-- SUMMARY Talented, hardworking and flexible with years of experience with a strong background in customer service. A team player and positively adopts new environment. OBJECTIVES “To become a part of an organization with high quality of services and a healthy working environment to which I will develop a long term career and commitment in bringing value to its growth.” PERSONAL INFORMATION CITIZENSHIP : Filipino GENDER : Female MARITAL STATUS: Married HEIGHT : 5’2 WEIGHT : 60 kg PLACE OF BIRTH : Iloilo City DATE OF BIRTH : December 04, 1990 RELIGION : Roman Catholic SKILLS Strong passion for problem solving and able to multi-task Adapt new concepts quickly while working under pressure Work well without supervision Possesses good interpersonal relation skills Exceptional written and verbal communication skills WORK EXPERIENCE VXI GLOBAL Telco Account Specialist February 2021- July 2021 Handles billing and sales account Explain to the customer the kinds of services they have Offers services that customer values/needs STARTEK PHILIPPINES Customer Service Representative August 2018- April 2019 Attend to customers' queries regarding the status of their order inclusing product information and delivery status. Able to solve problems or compansate. Process refund or replacement for customers' unclaimed orders or orders that did not meet customer's satisfaction. Received high customer satisfaction ratings and commendation. SPI Global Customer Service Representative January- March 2015 Handle calls with duties including signing up new customers and presenting relevant product information. Able to explain to the customers the company product and services including prices and special discounts. AVATAR TECHNOLOGIES Customer Service Representative March 2015- February 2016 Handle outbound calls with duties including signing up new customers and presenting relevant product information. Able to explain to the customers the company product and services including prices and special discounts. EQUSS BAR and RESTAURANT Cashier/Secretary June 2010- October 2014 Process customer's payments by cash, card or check. Process employees payroll and product inventory. Attend to customers' reservations and concerns. EDUCATIONAL BACKGROUND Tertiary: John B. Lacson Foundation Maritime University – Molo, Inc. Bachelor of Science in Cruise Ship Management M.H Del Pilar Street, Molo Iloilo, City, 5000 Philippines S.Y- Secondary: Notre Dame of Tacurong College Lapu-lapu Street, Tacurong City 9800 S.y- Primary: Tacurong Pilot Elementary School Alunan Highway, Tacurong City 9800 S.Y- ELIGIBILITY Career Service Professional Lisence No. R- March 17, 2019 CHARACTER REFERENCES: DR. DENZIL I. GALON Program Head, Bachelor of Science Cruise Ship Management John B. Lacson Foundation Maritime University- Molo, Inc. (0939)- MRS. MARY GRACE LEE Owner  Equss Bar and Restaurant (0930)-  MR.KARL LOZANO Manager Startek Iloilo (0995)-