بسم هللا الرحمن الرحيم
Personal & Contact Information:
Name: Dina Osama Nour El-Dean El-Maraghy
Address: Nasr City, Cairo, Egypt
Email:-Phone: (-
Date of Birth: 1st of May, 1994
Marital Status: Single
Objective
Dedicated professional with an MBA and extensive experience in customer service,
business communications, operations management, and digital marketing. I seek to contribute my expertise in
process optimization, client management, and strategic problem-solving to a dynamic organization.
Key Skills and Competencies
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Excellent written and verbal communication skills
Expertise in customer service, operations, and business communications
Proficient in Google Workspace, Microsoft Office (Excel, Outlook, PowerPoint)
Experience with CRM systems such as Oracle, Google Workspace and Workday
Skilled in digital marketing and sales strategies
Familiar with translation software tools
Strong leadership and team management abilities
Academic Qualifications
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Master of Business Administration (MBA) - American University in Cairo (AUC - AITU)
Postgraduate Diploma in Executive Management - American University in Cairo (AUC)
Bachelor's Degree in English Literature - Ain Shams University
Other Courses
(ICDL) from IDP
(IELTS) from AUC
Languages Skills
Native Arabic speaker
Fluent in English
Professional Experience
Senior Executive | Agencia Gutierrez & Socios (AGS) (December 2024-March 2025)
- Manage daily operations and ensure seamless workflows- Handle client communications, addressing
inquiries and resolving issues
- Represent the agency in external meetings and client engagements
- Oversee operational workflow, ensuring efficiency and productivity
- Conduct training sessions to enhance team performance
Sales Officer & Digital Marketer | Amer Group (April 2023 - April 2024)
- Developed and executed digital marketing campaigns to enhance brand visibility
- Managed social media marketing, lead generation, and customer engagement
- Handled sales operations, liaising with clients and closing deals
- Assisted in market research and analysis to refine sales strategies
Back Office Specialist | Concentrix Egypt (December 2019 - Present)
- Provide backend support for customer service operations
- Ensure data accuracy and process compliance in business operations
- Assist in process improvement initiatives for operational efficiency
- Work closely with cross-functional teams to resolve client concerns
Customer Service Representative | Concentrix Egypt (April 2017 – December 2019)
- Managed customer inquiries and complaints with professionalism
- Provided support for product and service-related issues
- Maintained a high level of customer satisfaction and retention
Introductory Video:
Watch Here: https://youtube.com/shorts/sz7d-C993A?si=6YS0fXeeWXKgzOFC
References:
Hussien Ghaly
Occupation: Team Manager - Concentrix - Egypt
Mob: -
Email address:-Human Resource - Concentrix - Egypt
Tel: -
Email address:-
