ABOUT ME
I am an independent worker who loves exploring things on my own. I
know how to make use of the resources made available for me. I can
easily adjust to whatever time zone I will be working at. I am a person of
integrity and I give huge importance to accuracy in all of the output I
deliver to the client.
DATA SPECIALIST SKILLS
Typing speed: 65 wpm
Accuracy
Expertise in Google products and MS Office
Data categorization
Data validation/data cleaning
Internet research
DINA
BERNALES
CUSTOMER SERVICE SKILLS
DATA ENTRY AND
CUSTOMER SUPPORT
SPECIALIST
CONTACT DINA
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Multitasking
Call handling
Troubleshooting
Empathy
Flexibility
Proactiveness
Problem solving
Time management
Phone etiquette
Transcription
Proficiency in the English language
ACADEMIC BACKGROUND
CONTACTS
CAPIZ STATE UNIVERSITY
Bachelor of Science in Business Administration Major in Financial
Management
2010 - 2014
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CAPIZ STATE UNIVERSITY LABORATORY HIGH SCHOOL
2006 - 2010
live:d1c6262fe8d331cc
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https://www.facebook.com/dina.b.bernales
/
INTERESTS
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MOVIES
BOOKS
DOGS
MUSIC
WORK EXPERIENCE
Homebased Experience
APPS AND TOOLS
Microsoft and Google
Canva
Communication
(Slack, Zoom, etc.)
TYPING TEST
CERTIFICATE
CONTACT DINA-
Data Operations Annotator
Worked full-time for a company intelligence platform from the US
that helps sales, marketing, and investing teams find and prioritize
target companies to source more opportunities.
Daily responsibilities inlcude verifying AI-sourced insights on
millions of businesses to provide robust company data, growth
signals, and account scoring through obtaining data from mutiple
online valid sources.
Customer Service and Additional
Experience (Local Companies)
Phone Support
Eperformax | 2019 : Provided support for Paypal customers from
North America. Main duties include answering general inquiries,
trouble shooting Paypal account, transaction reading, filing disputes
and claims in behalf of the customer and maintain Paypal account
security
Alta Resources | 2018: Assisted Blue Cross Blue Shield healthcare
applicants from different states in North America by processing their
offline and online applications using Salesforce in their behalf while
making sure they fully understand the terms and agreements, and
policies, scheduling doctor appointments and helping customers
choose other healthplan packages that suit their budget.
Transcom | 2017: Responsible in assisting UPS customers from all
around North America. Main duties include asnwering general
inquiries, tracking packages, processing orders for shipping materials
of business customers, schedules pick-ups and assisting customers in
filing claims for lost packages
Purchasing Officer | San Antonio Resort | 2016
Updating and maintaining records of all orders, payments, and
received stock using Excel.
Source and buy stocks for the kitchen, poolbar and hotel.
Negotiate with vendors and interview prospective suppliers.
Performing inventory inspections and reordering supplies and stock
as necessary.
Coordinating with the delivery team and following up on delays or
orders that have been rescheduled.
Ensuring all stock is packaged appropriately and delivered to the
correct location in a timely manner.
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Freelance | Part-time Proofreader | 2014
Typing and editing documents using Microsoft Programs such as
Word, Excel and Powerpoint.
Making sure materials are free of error
LAPTOP REQUIREMENTS
DISC PERSONALITY REPORT
