Dimple Ortega

ORTEGA, DIMPLE COLLADO 125 Waling – waling St. Lodora Village Tunasan Muntinlupa City Contact no.: - E-mail address:- EDUCATIONAL Bachelor of Science in Electronics and Communication Engineering BACKGROUND2000 – 2005AMA COMPUTER COLLEGEMakati City Secondary Education 1996 – 2000 Muntinlupa Institute of TechnologyMuntinlupa City WORK EXPERIENCEWillis Towers Watson 23F W City Center 30th St Cor 7th Ave Bonifacio Global City, Taguig City April 17, 2017 – Present Operations Specialist Assist in creating RFP shell response by the given deadline together with the proposal timeline and progress tracking document. Creating/Updating organization chart needed in the RFP/Proposal/Renewal Strategy document. Collaborate with the Client Manager offshore and gather information for the responses using our sharepoint and tools. Support team in formatting and branding of proposal and renewal strategy document request using the guidelines provided and submit the request on time. Handled request that is out of our scope but is workable and manageable. Sykes Asia Uptown Mall Tower 1 Bonifacio Global City, Taguig City April 11, 2016 – April 11, 2017 Quality Analyst Analyze data to identify areas of improvement in the quality system Support agent through coaching Evaluate audit findings and implement appropriate corrective actions Infosys BPO Limited Ground Flr Vector 2 Bldg. Northgate Cyberzone Alabang Muntinlupa City August 4, 2014 – April 1, 2016 Process Specialist (Subject Matter Expert) Executes transactions as per prescribed guidelines and timelines, reviews and validates the inputs from the Process Executives. Support the Team Lead in training, daily reviews and escalation resolution with the objective to meet SLA targets. Support agent regarding query and process flow JPMorgan Chase Bank, N.A. – Philippine Global Service Center 31st Street E Square Zone, Crescent Park West Bonifacio Global City, Taguig City March 4, 2011 – August 1, 2014 Operations Specialist Responsible for reviewing and updating various customer information, included in borrower requests to be used for system updates. Review various documents sent by the borrowers to ensure all required information are included. Update the loan as required in the system. Order letter in accordance with system update. Maintain daily service level and monthly quality Manages team work load Become part of Apprenticeship program as Reports Analyst (August – December 2013) Update Daily Capacity Plan, SLA Tracking, Daily Volume Report, Utilization Rate, MBR Offshore, Service Level Dashboard and CCW Completion Send daily, weekly and monthly report to supervisor, avp and business partner Lingsen Precision Industries, Ltd. 5-1 Nan 2nd Road, T.E.P.Z. Taichung, Taiwan 42701 R.O.C. May 6, 2008 – September 6, 2010 Machine Operator Operating Machine for Plating Process: Changing device Checking that all the information in data sheet is precise. Checking the quantity and quality of the material AMDATEX Las Pinas Services Inc. Bldg. 17, Don Mariano Lim Compound (La Fuerza) Alabang – Zapote Road, Las Pinas City June 11, 2005 – May 25, 2007 Trainee Lineleader Handles and compute the necessary manpower for the project. Communicate with the client regarding project updates and queries. Make daily, weekly and monthly reports regarding project specification. Ensure that the group complies with the client and management qualification and demand. Implement project systems and procedures provided by the immediate superior. Conduct orientation, train, monitor and evaluate new hires on basic and project specification. Monitor the orders received and completed as well as the project quality and turn around time. Search thru internet the necessary documents needed for the data. SKILLSAnalytical Skill – Evaluates the available solution options while solving problems. Customer Orientation – Seeks to understand customer needs and builds credibility with the customer by providing inputs on solutions. Driving Organizational Results – Has attention for details and focuses on delivering FIFO in a timely manner. Working knowledge of MS Word, Excel and PowerPoint. Strong commitment to continuous learning. Strong computer navigation and typing skills. Ability to multi-task and work in a fast paced environment under minimal supervision. REFERENCEJocelyn Ferrera Team Manager – Willis Towers Watson- Heideliza Dayandante Team Manager – Sykes Asia- Jacqueline Pascua Team Leader - Infosys BPO, Limited- Ira Joy Sayon Supervisor - JPMorgan Chase Bank, N.A- Edwin Mapa Supervisor - JPMorgan Chase Bank, N.A-