Dimple
Juntilla
Customer Service &
Technical support Manager
I am a Team Manager with years of
experience in customer service and
technical support. I am ready to
impart my skills and contribute in
the continuous improvement of
your company.
Team Manager
Concentrix Philippines |-
Managed 20-25 support professionals
Lead and motivated team members to achieve
organizational and program goals through their
performance
Conduct training and coaching to maximize team
members’ potential
Customer service & tech support professional
Transactional Sales
Technical and Administrative Officer
Concentrix Philippines |-
Team handling & Performance Management
Prepares weekly reports and scorecards
Administrative Support
Analyzed reports and program’s score trends through
Quality Assurance
root cause analysis
Social Media Management
Recruitment Practices
Support Professional
Concentrix Philippines |-
First line support that handles customer’s technical and
Bachelor of Science in Business
Administration
University of san carlos | 2009
Major in Human Resource Development
account related inquiries
Provided customer satisfaction by clarifying and
explaining the best solution to customer’s complaints on
product or service
Management
Member of Young Business Executives and
Entreprenuers
Get in touch!
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Multiple awards for being Top Team Leader monthly and
quarterly from-
Mentored newly promoted team leaders, subject matter
experts and trainers
Completed Operations Manager onboarding training
