Dimple Deianne Bato

DIMPLE DEIANNE BATO Busby, NSW 2168 | - |- SUMMARY A highly organized, goal-oriented professional with a diverse background in administrative and executive support, aviation, business, marketing, customer service, and sales. I am seeking an opportunity to contribute my skills and experience while continuing to grow and expand my knowledge and skills in a dynamic and challenging environment. WORK EXPERIENCE Executive Assistant, Millenium Kitchens and Vanities PTY LTD (NSW) Feb 2025 - Jul 2025 Provided high-level executive and administrative support to the company mainly working with managers and directors. Coordinated meetings, prepare agendas, take minutes, and ensure follow-up on key action items. Liaised with internal teams, suppliers, and clients to support daily business operations. Attended meetings with clients regarding selection process for their custom-made joineries. Worked with architectural drawings, blueprints, plans, and project specifications essential to construction, renovation, and cabinetry projects. Utilized, organized, reviewed, and distributed these documents to ensure accurate project execution. Supported installation processes, coordinated with contractors, and maintained precision by aligning work with design requirements. Managed confidential documents, contracts, records, quotes and payments with discretion and accuracy. Assisted with project coordination, procurement tasks, and logistical arrangements across departments. Monitor office supplies and handle vendor communications for smooth operational flow. Family Business Manager, Womah Fish Trading (Philippines) 2022 - 2024 Managed the operations of the business from purchases, deliveries, and trading. Managed different aspects for the company and personnel’s needs. Identified a variety of seafoods of different sizes and learned how to properly prepare for selling. Airline Ticketing and Sales Agent, International Airline Services Asia (Philippines) Jun - Oct 2023 Assisted customers of some major international airlines with their bookings, reservations, purchases, claims, and complaints through different platforms resulting in customer satisfaction and excellent customer service. Provided service, solutions, and alternatives to customers experiencing different circumstances regarding flights. Developed and maintained connection among the customers resulting in operational excellence. Executed effective strategies in order to gain sales for company profit. Marketing Intern & Administrative Assistant, Topflite Academy of Aviation (Philippines) 2022 - 2023 Performed office administrative duties as an “all-arounder”. Participated in meetings to develop marketing collateral and operational effectiveness. Assisted in managing and monitoring brand consistency across different platforms, channels and materials. Executed marketing strategies through endorsements to promote the company and its services. Performed market analysis and researched latest trends. Executed record filing system to improve document organization and management. Created videos, written content, brochures and edited photos published in different platforms and channels for marketing. Inventory Assistant, Sky Aerotrade Ventures OPC (Philippines) 2022 - 2023 Assisted in managing inventory and costing to optimize profitability. Conducted regular safety standards and maintained cleanliness and organization of the workplace, stockrooms, and environment to uphold hygiene and sanitation standards. Supported company operations during peak season such as selling of aircraft parts, pilot kit, etc. Assisted in the delivery of company products. Managed several aspects of the company and personnel’s needs of ground supply operations. EDUCATION Certificate IV in Government TAFE NSW, Australia Feb 2025 - Present Pilot Training Topflite Academy of Aviation, Philippines UPRT Certified - C152 Aerobat (Upset Prevention and Recovery Training) Licensed Private Pilot 2022 - 2024 Bachelor of Science in Aviation Communication Major in Flight Operations Philippine State College of Aeronautics - Villamor Air Base, Philippines Bachelor’s Degree 2019 - 2023 ADDITIONAL INFORMATION Languages: English, Filipino Technical Skills Office & Productivity Tools: Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook), Google Workspace Design Software: Canva (design and content creation) Documentation & Administrative Support: Meeting coordination, agenda preparation, minutetaking, document management (contracts, reports, records, blueprints) Project & Operations Support: Procurement coordination, vendor communication, logistics planning, and document control for construction and renovation projects Customer Service Systems: Airline Reservation & Ticketing Platforms (GDS) for bookings, reservations, cancellations, and flight adjustments CRM Systems for managing customer interactions, complaints, and service records Multi-channel Communication Tools (phone, email, live chat) for resolving customer concerns across platforms Sales & Trade Operations: Experience in executing sales strategies, handling product preparation (e.g., seafood trade), and processing transactions Data Handling: Accurate record-keeping, payment processing, and administrative reporting Communication Tools: Professional business communication with internal and external stakeholders Soft Skills Communication Skills Customer Service Orientation Time Management Leadership & Initiative Problem-Solving Attention to Detail Team Collaboration Work Ethic & Reliability Adaptability Multitasking & Organization