DIMITRIOS MITSAKIS | Freelancer Resume

PERSONAL INFORMATION Name: Dimitrios Surname: Mitsakis Phone: - Address: Ag.Paraskevi, Attica E-mail:- Military obligations fulfilled on 30/10/2012, serviced entirely in the Special Forces. Education  2011 Graduated from 1st Vocational High School in Amarousio, major in Electronics & Computer Networks.  2015 Graduated from AKMI College, as a Maritime Business Executive. Professional Experience  From 3-2-2013 to- in the fashion store “H&M” Salesperson-Cashier Greeting all customers and initiates conversation in order to determine customer needs. Working at counter, organizing the store by layout, developing the sales skills by addon/cross promotion sale and AIDA system.  From- to- in the fashion store “Tommy Hilfiger” Assistant Store Manager Assisting the manager in organizing, planning and implementing strategy. Coordinating retail store operations. Ensuring store schedules and objectives are met by employees. Make sure all employees adhere to company’s policies and guidelines. Handle complaints from customers, evaluate employee performance and identify hiring and training needs. Conduct regular audits to ensure the stores are functionable and presentable.  From- to- in “Norwegian Cruise Lines” cruise ships Assistant Store Manager/Store Manager Assisting the manager in organizing, planning and implementing strategy. Coordinating retail store operations. Ensuring store schedules and objectives are met by employees. Make sure all employees adhere to company’s policies and guidelines. Handle complaints from customers, evaluate employee performance and identify hiring and training needs. Conduct regular audits to ensure the stores are functionable and presentable. 1 Seminars  Certified security license by the National Organization forthe        Certification of Qualifications & VocationalGuidance Body language, 60 hours Job burnout & Bullying in the workplace, 6 hours Ship Crew management, 8hours Management of Shipping Operations, 3hours ISPS CODE, 5 hours Team Leadership Training, 15 hours Online Communication & Social Media, 9 hours Languages  English, Proficient  Spanish, Basic Technical Skills  Very good knowledge of PC software/hardware  Windows & Ubuntu  Office Word, Excel, PowerPoint, Outlook  Photoshop & Lightroom  IRIS  PRAXIS  FIDELIO system for Cruise ships  Magento eCommerce Platform  Micros system Personal Skills        Time management Attention to detail Troubleshooting Strong communication Team player Organization Work efficiently even under pressure Awards Jan-2019, Nov-2018, Oct-2018 Positive comment card top earner from Norwegian Cruise Line for excellent customer service. 2