DIMITRIOS C. KAVALIERATOS
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in/dimitrios-kavalieratos
SUMMARY
Dynamic Partner Specialist with 10 years of experience in relationship management within the technology sector. Orchestrated marketing
initiatives and improved partner opportunities by 30%, contributing an additional $8 million in revenue. Seeking a Support Escalation Manager role
to enhance customer satisfaction and streamline support pipelines through expert relationship management skills and strategic coordination.
EXPERIENCE
Partner Specialist – Azure DES Americas (Consulting through Rangam Associates)
October 2024 - Present, Las Colinas, TX
Microsoft
• Relationship Manager between Microsoft Sales Specialists and Partners, crafting and leading sales and marketing initiatives to the United States,
Canada, and Latin America.
• Drives leads and opportunities for co-sell-ready partners with internal teams and provides feedback on Solution/Practice map coverage and
marketing campaigns leading to a 30% improvement to partner shared opportunities within the first three months, .
• Connects resources and programs to support partner co-sell pipeline velocity and reduced friction points leading to an additional $8m in revenue.
• Maintains up-to-date knowledge of Client sales compliance processes and drives sales with partners in accordance with Client compliance policies.
Business Operations Manager - Major Incident Management for US Public Sector
February 2021 - August 2023, Las Colinas, TX
Microsoft
• Collaborated with internal and external stakeholders to ensure accurate case progression and maximizing customer satisfaction for a variety of
account issues regarding multiple State and Local government clients.
• Involved in daily communication with individuals ranging from engineers to C+ suite executives to identify needs and provide a high degree of
visibility into potential resolutions.
• Sustained ROB (rhythm of business) by swiftly coordinating response efforts and ensuring resolution of incidents to minimize impact on services
and operations.
• Consistently received high marks for customer satisfaction for recognizing customers’ business needs and requirements to advise on appropriate
solutions and prevent reactive issues.
• Exhibited leadership collaborating across multiple groups/organizations to meet customer outcomes.
• Directed customer support initiatives, reducing incident resolution time by 25% over a 12-month period using ITIL framework and advanced
monitoring tools.
Technical Integration Consultant
April 2019 - July 2020, Richardson, TX
Bluewater Learning
• Consulted and implemented technical integration projects acting as a partner with Cornerstone OnDemand’s human capital management (HCM)
system utilizing data transformation, data migration, and file-based inbound and outbound data feeds.
• Technical integrations such as Single Sign-On, LMS third party content, and recruiting/HR applications.
• Drove customers towards business decisions that influence overall integration functionality during the implementation/service delivery lifecycle.
• Provided Subject Matter Expert (SME) level information to support scoping efforts for Functional and Sales teams.
• Orchestrated escalation management for technical integration issues, reducing resolution time by 30% over a 6-month period through proactive
stakeholder communication and advanced troubleshooting techniques.
Operations Manager, Contract
February 2018 - November 2018, Plano, TX
Connexions Loyalty
• Brought in to help facilitate the transition from a temporary start-up location to new-build office space while acting as the primary contact for
Building Security & Facilities, Desktop Support, Telecom, Network, and Human Resources.
• Effectively built strong relationships with internal and external stakeholders.
• Coordinated efforts between company’s offsite facilities representative, building management, and construction firm.
• Acted as Human Resources liaison for new hires and in-person interviewees.
• Assisted in execution of all decisions regarding the completion of new space.
• Ran a Project Team to complete outstanding items after move in.
• Streamlined process improvements by implementing a comprehensive workflow strategy, reducing transition time by 13% and increasing overall
operational efficiency using Lean methodologies.
Self Employed
March 2013 - January 2018
Freelance Contractor
• Successfully operated as a remote/on-site freelance contractor providing project and operations management duties for several startups and
established brands effectively building strong relationships with internal and external stakeholders.
• Identified and developed specialized care for special needs children and developed home-school curriculum, utilzing research and protocol for
learning/emotionally challenged students.
• Assisted with marketing of Spelt Gourmet Cookie Co., contributing to the development of their company logo, website, and business model
creation.
• Recruited by former manager from Creative Energy to set up infrastructure and act as operations manager for his startup, Smallwood
Renovations.
• While completing degree, worked remotely for Pentius managing a healthcare client’s customer feedback in an effort to improve functionality.
EDUCATION
Bachelor of Science, B.S., Liberal Arts
Liberty University • Lynchburg, VA
CERTIFICATIONS
A+ Certified
Network+ Certified
SKILLS
Windows and Apple OS, MS Office Suite, MS Visio, MS Project, MS SharePoint, Adobe Photoshop & Writer, SalesForce.com, ServiceNow
