Dillon Blair

Dillon Blair 2018 Hwy 29 S. Anderson, SC 29625-- EDUCATION ECPI College of Technology Associates of Applied Science in Computer & Information Science Major in IT/Networking & Security Management TECHNICAL SKILLS  Windows 9X/2000/2003/XP/Vista/7/8  Virtualization Technologies (Vmware/Virtual-Box)  Microsoft Active Directory    Remote Support (VNC/Teamviewer/RDP)   TCP/IP Networking Microsoft Office Suite EXPERIENCE Kravet, Inc. Anderson, SC 12/13 – Present Desktop Support Analyst  Perform diagnostics and troubleshooting of system issues, document help desk tickets/resolutions, and maintain equipment inventory lists.   Identify, isolate and repair computer equipment showing wear and tear as well as during preventative maintenance routines   Create help desk documentation with step by step instructions on problem resolving techniques   Route tickets to appropriate departments utilizing ticket tracking system   Install operating system, software, antiviruses and patches WCA, Inc. Greenville, SC 03/07 – 12/13 Help Desk / Network Technician  Worked with computers in an AD environment    Installed end user software and troubleshoot issues with 3rd party vendors    Desk-side technical support in the form of hardware and software configuration, installations, troubleshooting and upgrades    Supply phone, remote, and email support to customers   Ron Messer Motors Greenville, SC 12/02 –02/07 CSR / Technician      Assisted customers over the phone, completed daily sales reports and updated customer database     Opened and closed business, setup day-to-day operational systems  Maintained office workstations and expanded office LAN as needed  Responsible for troubleshooting and repairing computers and printers 