DIEGO IGNACIO SCARSI- www.linkedin.com/in/diego-scarsi/ https://github.com/Dscar24
SUMMARY
Experienced Digital Media Engineer with a diverse background encompassing Pre-Sales, Solutions Architect, Customer Success,
Support, Management and Training; Dedicated to assisting companies to thrive within today's competitive landscape, Noted for
charisma and approachability, Embodies an optimistic and supportive leadership style and takes pride in ability to guide teams
toward achieving desired outcomes while fostering their professional and personal growth.
EDUCATION
BACHELOR'S DEGREE IN INFORMATION TECHNOLOGY
Florida International University ; Miami, FL
ASSOCIATE of ARTS DEGREE IN COMPUTER SCIENCE
Miami Dade College Kendall Campus ; Miami, FL
SKILLS
Technical:
Language:
Programming:
Personal:
Interests:
April 2020
May 2017
Experienced in Quality Assurance Testing, Google Drive, Excel, Github, Jira, Data Entry, Case Management,
Archive Handling, Social Media & Marketing, Customer Service
English (fluent, native) & Spanish (fluent, native)
Languages - Java, Python & Development Processes - AGILE, SCRUM, Regression, Test Automation
Creative, Problem Solver, Team-Oriented, Collaborative, Innovative, Cross-Functional, Fast Learner
Software & Hardware Knowledge, Exercise, Movies / TV, Food and Cuisine, Gaming, Volunteering
EXPERIENCES
Lutheran Services Florida | Miami, FL
October 2024 - February 2025
Case Manager-Intensive
● Ensured safe living conditions for clients (minors and youths under 17) after immigrating to the United States via Case
Manager role
● Guided minors and appointed caretakers in accessing community resources, enhancing minors' well-being both at home and
in community
● Accurately recorded and updated client information through thorough and timely documentation of home visits and client
contact
Lutheran Services Florida | Miami, FL
February 2024 - September 2024
Eligibility Specialist/Matching Grant Case Manager
● Managed data entry processes for eligibility, ensuring accurate records for Cuban & Haitian refugees seeking employment by
filling out intake forms to assist in respective job searches
● Documented and Archived intakes with Excel to correct wrong, missing, or invalid information before submission
● Aided clients via the Matching Grant program, filling out proper paperwork to provide them with basic needs & necessities
AmericaTeve | Miami, FL
November 2022 - July 2023
IT Coordinator
● Answered calls and completed requests all around station for any required IT-related assistance as IT Helpdesk Coordinator
● Maintained optimal server performance via weekly upkeep checks, timely updates, and proactive issue resolution
● Monitored and Handled file transferring within archives of the engineering department via Archive Handling
Ross Video | Miami, FL
February 2021 - September 2022
Quality Assurance & Product Verification Engineer
● Became proficient with audio & video software within Quality Assurance/Product Verification Engineer role
● Validated software updates by testing and verifying intended software functionality and issue identification
● Worked side-by-side with developers to assess any fixes necessary for updates through debugging & troubleshooting
CERTIFICATIONS
AWS Certified Solutions Architect - Associate Amazon Web Services
REFERENCES
● Gerd Rieger - Director of Engineering for AmericaTeve ---
● Felipe Gonzalez - Digital Media Engineer ---
● Jessica Campusano - FIU College of Medicine Instructional Designer ---
