Diego Lorenzetti

WORK EXPERIENCE Customer Service Advisor Golf dei Laghi - Varese, Italy | 2021 - 2022 - Delivered great face-to-face customer service in a warm, genuine and friendly manner - Handled booking and reservations via telephone and email - Managed the sales of golf equipment and accessories in the pro shop Customer Service Specialist Boneswimmer - Varese, Italy | 2019 - 2021 DIEGO LORENZETTI CUSTOMER SERVICE REP - Handled all customer queries via telephone, email and chat - Acted as a bridge between the online shop and production lab to ensure customer satisfaction English Teacher Power English Center - Ho Chi Minh, Vietnam | 2014 - 2019 - Planned and delivered lessons to prepare students for their IELTS test - Key skills included: patience, conflict resolution, motivation, team building and leadership, and student advocacy MY BACKGROUND AND CORE SKILLS Enthusiastic and reliable Sales Associate, dedicated to providing excellent customer service with a smile 15+ years in people-facing roles Perfectly bilingual Italian and English Conversational Spanish Highly organized, thorough and "high standards" individual with meticulous attention to detail Adaptable, having travelled to 40+ countries Front of House Customer Service Opera Bar - Sydney, Australia | 2013 - 2013 - Front-of-house hospitality role in the resident bar of the iconic Sydney Opera House, requiring an extremely high standard of customer service and attention to detail Senior Train Attendant Trenitalia - Milan, Italy | 2004 - 2013 - Welcomed customers and assisted them through their journey, especially when the service was disrupted - Sold a wide range of tickets, offering the most appropriate product to suit the customer's requirements - Inspected the train to guarantee the highest comfort possible Textile Quality Control Tessitura Vignetta - Varese, Italy | 2003 - 2004 - Checked fabric quality to ensure production standards - Managed the flow of goods in and out of the warehouse CONTACT ME Mobile - Email-LinkedIn www.linkedin.com/in/diego-lorenzetti EDUCATION & CERTIFICATIONS TEFL Love Tefl, 2015 Flair Bartending Training and Bar Business Flair Academy Milan, 2012 Diploma in Textile Design and Technology ITIS Varese, 1998 - 2003