Diego Huertas

I am a bilingual professional with a strong background in Customer Experience, Talent Acquisition, and organizational development, with experience across retail, insurance, eCommerce, and financial services industries.

Throughout my career, I have managed multichannel customer support operations, resolved complex cases, analyzed performance metrics, and optimized service workflows. I combine analytical thinking with clear, empathetic communication, ensuring operational excellence while maintaining a human-centered approach.

I am highly adaptable todynamic environments and experienced in working with CRM platforms, recruitment systems, and digital service tools.

Beyond operations, I am deeply passionate about people's development. I have supported onboarding initiatives, trained team members, and contributed to continuous improvement efforts that strengthen both individual performance and team effectiveness.

Currently, through 𖣂 Albor | Coaching & Development, I provide ontological coaching services focused on leadership growth, communication clarity, and personal and professional transformation.

I integrate my corporate experience with coaching methodologies to foster meaningful conversations that drive sustainable results and well-being.

My purpose is to bridge strategy, experience, and human development, creating environments where individuals and teams grow with intention, awareness, and impact