Diego Huertas

I am a bilingual Customer Service Specialist and Team Trainer with extensive experience across diverse industries, including finance, retail, and BPO environments. My journey has allowed me to combine strong technical skills in CRM platforms such as Salesforce, Genesys, and Five9 with a people-centered approach that emphasizes empathy, problem-solving, and communication.

Throughout my career, I have successfully guided customers, optimized processes, and developed teams through mentoring, onboarding, and training initiatives. With a background in Business Administration and certified training in Ontological Coaching, I bring a unique blend of operational expertise and human development, enabling me to deliver outstanding customer experiences while fostering growth in others.

Adaptable, proactive, and results-driven, I am passionate about creating positive customer journeys, driving continuous improvement, and building strong professional relationships that support both organizational goals and personal growth.