Diego Gomez

Diego Gomez Email:-| Mobile: - | Toronto - ON LinkedIn: https://www.linkedin.com/in/diego-gomez-mesa-5577a9202/ Education Toronto School of Management, Toronto, Canada Bachelor of Digital Business Management Concentration 1: Business Management Concentration 2: Administrative Assistant Courses: Economic, Business, Administration, Assistance, Operations. Nueva Granada Military University, Bogotá, Colombia Bachelor of International Relations and Political Studies • June 2023 Concentration 1: Political Analysis Concentration 2: International Trade Courses: Global Politics, Conflict Resolution, International Trade Policies, Diplomacy, Economic Policy Other Studies: Rosen College of Hospitality Management, Online, United States Project Management and Strategic Thinking • June 2022 Politécnico de Colombia, Colombia International Trade • June 2017 Work Experience Life Journey Education— Customer Services November 2024 – January 2025 Toronto, Canada | Customer Services ● Identify and engage potential clients, including English and Spanish speaking international students, through various channels such as social media, online platforms and referrals. Conduct sales presentations and consultations to effectively communicate the benefits of our insurance products and services. ● Develop and maintain strong relationships with clients, both potential and current. Understand their insurance needs and offer customized solutions to meet their specific requirements. ● Conduct market research to identify opportunities, understand competitors’ offerings and effectively position their insurance products in the English-speaking market. ● Maintain detailed records of sales activities, including leads, client interactions, and sales outcomes. Provide regular sales reports and updates to the management team. KGS Call Representative— Customer Services March 2024 – October 2024 Toronto, Canada | Customer Services ● Conducting over 80 customer telephone surveys per day to the clients about public policy and local issues. ● Craft reports for analysis of customer survey results ● Work closely and participate fully with the quality control team to ensure opinions and data are collected in a neutral and un-biased manner. ● Provide a high level of organization supporting a positive work environment that promotes services to customers, colleagues, partners and the company. ● Maintain records of more than 200+daily interactions with clients and provide accurate, valid and complete information using appropriate methods/tools. ● Manage customer complaints, provide appropriate solutions and alternatives within established deadlines follow-up on more than 1,000 requests to ensure their resolution. VFS Global— Customer Services Agosto 2023 – January 2024 Bogota, Colombia | Customer Services ● Perform food production duties or serve customers at the cash register following standard operating procedures. ● Enhanced the visa application experience for 100+ daily customers by streamlining service procedures. ● Supported the Operations Manager in coordinating the daily activities of a 10-person team, improving overall department efficiency. ● Managed data entry and verification for government-required services, impacting over 5,000 applicants. ● Leverage software tools to monitor and update 4,500+visa applications, ensuring accurate and timely processing. ● Assist Embassy Manager’s in preparing for clients meeting by arranging required documentation. Ministry of Finance and Public Credit — Customer Services August 2022 - December 2023 Bogota, Colombia | Ministry with Congress Department ● Actively participated in over 40 congressional sessions, aiding in the formulation of legislative summaries and policy development. ● Efficiently managed and expedited over 200 information requests from congressmen, enhancing departmental response rates. ● Created and maintained a database of contacts within the congress, facilitating the swift exchange of information between over 100 departments and agencies. ● Contributed to the improvement of political control processes by assisting in the preparation of 20+ summonses. Skills & Interests Technical Knowledge: Microsoft Office Suite (Outlook, PowerPoint, Excel), Database Management Skills: Communication, Time Management, Customer Service, Cash Handling, POS Systems, Inventory Management, Collaboratively. Soft Skills: Adaptability, Problem-Solving, Organizational Skills, Teamwork, Independent Work Capacity, Reliability.