Diego Godoy

260 N Revere Cove Tega Cay, SC, 29708 m:-- DIEGO GODOY PROFESSIONAL SUMMARY Well-rounded analyst and manager with record of successful travel coordination and project leadership Proven talent for aligning client objectives with established travel logistics paradigms to achieve an ideal experience with minimum resource expenditures. Results-focused leader with expertise spanning business development, partnership creation, market analysis, B2B/B2C relations, workflow design, budget planning, user training, usability testing, cross-functional team leadership, complex problem-solving, client relationship management, and project management. Exceptionally dedicated professional with keen interpersonal, communication, and organizational skills. PROFESSIONAL EXPERIENCE REMOTE YEAR, COLORADO, March 2018 – Present SENIOR TRAVEL SPECIALIST • Devise roadmap strategies and cost reduction measures; achieved 20% reduction in travel costs through negotiations and commissions with airlines. • Cultivate B2B alliances with airlines on specific routes. • Track financial data for all travel-related product offerings. • Develop strategies to generate new revenue streams, develop products using current travel structures, and create new cash flow opportunities. • Design workflows to create a more customized experience on the customer side; generate a 36% margin each month. • Establish a better travel process from quoting through logistics coordination to minimize costs. • Conceptualized the creation of Travel 2.0, a flagship project to provide a customizable experience to customers; redistributed workflows to maintain efficiency with a smaller team. AVIANCA, EL SALVADOR/CANADA/COLOMBIA, October 2016 – March 2018 ASSISTANT PROJECT MANAGER • Facilitated the launch of the currently used crew planning optimization tool developed by Jeppesen for Avianca; guided activities from contractual negotiations through testing, live launch, and stabilization. • Coordinated a cross-functional transition between old and new software. • Recommended product and feature roadmaps to the developer based on past experience. • Conducted a usability study on past software to identify areas of improvement for the new tool. • Directed internal beta testing to identify bugs and issues on monthly released sprints. • Served as a Jeppesen Tool Instructor; delivered training for internal customers in both Bogota and El Salvador; resolved questions on software usage and processes. AVIANCA, EL SALVADOR/COLOMBIA, January 2014 – October 2016 PLANNING SPECIALIST • Performed mid-/long-term operational resource planning for 5000+ crew members and a fleet of 100+ aircrafts; distributed yearly budgets for AV/TAI/LR. • Optimized crew costs and budgets to reduce budget by 10%. • Led negotiations between company and union relating to crew safety practices for Avianca Peru. • Designed and launched a fatigue safety process for pilots in Avianca Costa Rica; increased satisfaction of Pilots flying long haul routes by 20 percent. • Directed the Pilot Crew Optimization team for Taca Peru, Taca International Lacsa, and Avianca Colombia. DIEGO GODOY Page 2 AVIANCA, EL SALVADOR, May 2010 – December 2013 PLANNING ANALYST • Coordinated daily workforce and operations distributions. • Planned and modified resources allocations for both Pilots and Cabin Crew Members. • Authored a process manual for new analysts detailing new communication policies. • Delivered training regarding crisis management scenarios as a senior analyst to new employees. EDUCATION AND CREDENTIALS BACHELOR OF ARTS (B.A.) IN COMMUNICATIONS, 2010 Monica Herrera – El Salvador CERTIFIED TRAVEL INDUSTRY EXECUTIVE, 2019 The Travel Institute IATA CERTIFIED TRAVEL AGENT – VALID IATA CARD AWARDS AND HONORS • ASAP Full College Scholarship- National Advertising Association of El Salvador- VOLUNTEERISM • Un Techo Para mi pais- Communication Director- Volunteer – 2007/2008 ADDITIONAL INFORMATION Languages: English, Spanish (bilingual) Technical Proficiencies: Amadeus GDS, Sabre Interests: Personal: Fatherhood, Barbecuing and Baseball. Professionally: Travel Hacks, Negotiations and Logistic Planning References available upon request