ABOUT ME
Born in south Italy, grew up in the north. Lived in Turin (IT) for five years since
2013, where I studied for two years before joining the Balconcino collective,
playing and helping out the movement for the next two years. Currently residing
in Athens (GR). Willing to work, punctual, ready to learn and grow. At ease with
technology in general and with English, written and spoken.
Diego
Caretto
DATE OF BIRTH:
24/10/1994
CONTACT
WORK EXPERIENCE
04/07/2018 – 30/06/2019
Technical and financial phone advisor
Teleperformance Hellas
Nationality: Italian
Answering inbound calls from customers of a big technology firm, solving
technical issues with devices and accounts, also providing the financial side of
support for said accounts.
Gender: Male
Logging the calls in detail on an internal system.
Plapouta- Athens, Greece
Piraeus, Greece
-(-
Skype: skype
01/12/2019 – 30/06/2020 – Athens, Greece
Technical phone advisor
Teleperformance Hellas
Answering inbound calls from customers of a big technology firm, solving
technical issues with devices and accounts.
Logging the calls in detail on an internal system.
EDUCATION AND TRAINING
09/2008 – 07/2013 – Novi Ligure, Italy
High School Diploma in Scientific Studies
Liceo Scientifico E. Amaldi
09/2013 – 07/2015 – Torino, Italy
//
University of Turin
Studied computer technology and history of theatre, Italian literature, cinema
and 19th century music.
LANGUAGE SKILLS
MOTHER TONGUE(S): Italian
English
Listening
C2
Reading
C2
Spoken
production
C1
Spoken
interaction
C1
Writing
C1
COMMUNICATION AND INTERPERSONAL SKILLS
Communication and interpersonal skills
Learned how to understand as quickly as possible what kind of person I'm
relating to (be it colleagues, or, more commonly, customers), thus being able
to move communication in a direction profitable for both parties (i.e. going
straight to the point while adapting to the pace of the interlocutor).
JOB-RELATED SKILLS
Job-related skills
Latest occupations required a great deal of flexibility in different aspects of
the job, from schedules to procedural updates.
Learned how to constantly keep up to date with internal procedures, despite
how unevenly these updates can be spread over time and with any kind of
previous notice, from lengthy to none; how to be ready for every occurrence
while keeping productivity on a set standard.
PERSONAL DATA
Personal data
I hereby authorize the use of my personal data in accordance to the GDPR
679/16 - "European regulation on the protection of personal data".
