Didimo Acosta

Didimo Acosta

$20/hr
I am a Human Resource professional
Reply rate:
-
Availability:
Full-time (40 hrs/wk)
Location:
Panama City, Panama, Panama
Experience:
7 years
Mirador Del Mar, 82. Panamá City, Panamá -- Dídimo Acosta PROFESIONAL BACKGROUND Experience in Staff Management, Operational Management, Customer Service, Contact Center (Service Desk) Management, HR policies and Talent Management in multinational companies. Successful in creating and executing Process Management, Performance and Development Management, Talent Retention plans, Records Management, Policies and Procedures, Recruitment and Selection structures to ensure high customer service standards and strategic operational plans to meet short and long-term objectives. Additionally, experience in Operations Restructuring, Product Placement, Customer Service and Service Desk platforms to efficiently manage resources in order to ensure growth and improve service quality. Accustomed to work remote in fast paced environments, delivering exceptional results, providing alternatives to management and stakeholder’s for decision-making. SKILLS Strong interpersonal, communication, and public speaking skills. Highly effective in motivating teams to produce and meet deadlines. Possess creative problem solving skills and an ability to multi-task. Control of change process and strong attention to detail. Fluent in both Spanish and English, and skilled at dealing with people from diverse cultural backgrounds Certifications: o ITIL V3 Foundation Certified. o CompTIA A+ o CompTIA Network+ Software: o Microsoft Office o Oracle HR Helpdesk o Workday o Tableau o Taleo PROFESSIONAL EXPERIENCE Dell Panama Senior Human Resources Generalist- Nov. 2014- Present • • Employee relations senior analyst for the North America and Panama • Provide support to employees in various HR policies and service platforms that include: leaves, compensation, payroll, organizational structure alignment projects and processes and resolve issues and problems • • • • • Counsel leaders on compensation structure policies and projects, salary restructure and payroll related tools. • • Assist in development and implementation of human resource policies and its continuous process improvement Provide consulting and partnering with leadership in achieving business objectives, and implementing HR Policies, programs and projects to create an efficient and conflict-free workplace Advice leaders on the application and management of Performance Improvement Plans. Coordinate and execute workforce transitions, act as liaison with both business and impacted employees. Liaison with benefit vendors, and their process guidelines Active part in Panama Benefits team, being responsible to coordinate projects that impact employees such as Health Fairs, Fitness programs, engaging onsite team building -motivational activities Involved in designing and implementing social responsibility projects in Panamanian local communities Dell Panama. Human Resources Specialist .May 2013 to Nov. 2014. • • • • Regional coordinator for job classification and compensation projects • • • Coordinate the optimal update of the Online Library for Learning and Development • • Dell Record Repository’s Lead: coordinate projects, analyze and approve the access level/ visibility to privilege information. Regional analyst and POC for organizational structure updates and realignment projects Coordinated and maintained up to date information on salary ranges and organization structure Global admin for Learning and Development tools, coordinated the proper administration of courses, both instructor-led and in person lessons, participant attendance, content availability and projects for process and service improvement Built relations with educational vendors for leadership and technologic fields, for quality assurance Validated the completion of technical certification programs and projects, follow up and throughout the processes for career development Designing, planning, test and implementation of HR applications Hewlett - Packard Panama. March 2011 to May 2013. Tech Support Team Lead • • • • • • • • • Operations management staff Coordinated the service delivery of solutions to our corporate customers. Ensured that best practices and procedures were properly implemented. Supervised 20+ temporary non-employees Supervised new hires in IT/ Enterprise solutions Knowledge Management adviser Customer excellence adviser Liaison between infield support team members and PMs in USA and Canada International business travel for training, seminars and projects EDUCATION: December 2011 Florida Institute of Technology & UNIVERSIDAD TÉCNOLOGICA DE PANAMA, Panamá Pacífico. Bachelor of Aviation Management. AWARDS AND HONORS • • • • Dell’s On the Spot Award 2015 and 2016. Dell Peers’ recognitions-. Dell HR Development Program lead. Volunteer in Junior Achievement rounds from 2015 to 2019. • Volunteer in the Panama’s Special Olympics swimming team, from 2015 to date Personal Reference • • • Rafael Buitrago, -. Jeannette De Frías, -. Carlos De León, - Professional Reference • • • • Laura Dimov, HR Generalist Sr. Manager, Dell, - Marycruz Child, HR Manager, PowerChina Construction, - Desiree Davidson, HR Business Partner, Adidas, - Domingo Santizo, HR Operations Sr. Manager, Dell, -
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