Dickson Osei Omari

DICKSON OSEI OMARI PROFESSIONAL SUMMARY Program Coordination and Operations Specialist with experience supporting digital platforms, coordinating multi-stakeholder workflows, and delivering structured projects across education, technology, and customer- facing environments. Proven ability to organize complex processes, manage communication across teams, and ensure timely execution of programs. Passionate about education, digital innovation, and improving access to learning systems across Africa. CORE COMPETENCIES • Program Coordination & Workflow Management • Stakeholder Communication & Engagement • Project Tracking & Task Management • Data Management & Reporting • Digital Platform Support (Web & CRM Systems) • Process Improvement & Documentation • Remote Team Collaboration • Customer & User Support Systems • Scheduling & Multi-task Coordination • Google Workspace & Microsoft Office PROFESSIONAL EXPERIENCE Operations & Program Support Specialist - CliquePrize (Remote) 2024 - Present • Coordinate digital campaigns and program activities for 20+ businesses, ensuring smooth execution and consistent communication • Manage stakeholder communication and respond to 50+ weekly client inquiries across digital platforms • Track campaign progress, maintain structured records, and ensure timely updates across teams • Support onboarding and guidance for users navigating platform tools and processes Executive Virtual Assistant / Operations Coordinator (Remote) 2023 - Present • Coordinate schedules, meetings, and workflows across multiple time zones for business leaders • Manage communication channels including email and task tracking systems to ensure timely execution of priorities • Prepare reports, research summaries, and structured documentation to support decision-making • Improve workflow efficiency by implementing organized task systems and follow-up processes IT Systems & Web Support Consultant (Education & Institutional Projects) 2019 - Present • Supported development and maintenance of digital platforms for universities, banks, and organizations • Managed structured data systems and digital records used by thousands of users • Coordinated updates across teams to ensure platform accuracy, usability, and accessibility • Contributed to building educational platforms and systems supporting student engagement and learning access Customer Support & eCommerce Operations - AreeBuy Ghana 2021 - 2023 • Assisted customers with platform usage, transactions, and issue resolution while maintaining accurate records • Managed product listings, order tracking, and database updates for operational efficiency • Collaborated with teams to resolve customer issues and improve user experience KEY ACHIEVEMENTS • Coordinated digital workflows supporting 20+ business campaigns and client programs • Managed 50+ weekly stakeholder interactions ensuring clear communication and issue resolution • Supported digital platforms used by thousands of users across education and institutional environments • Improved workflow efficiency and task tracking through structured systems and documentation TECHNICAL SKILLS • Google Workspace (Docs, Sheets, Drive, Gmail) • Microsoft Office (Word, Excel, PowerPoint) • CRM Systems (Zendesk, HubSpot, Intercom) • Project & Collaboration Tools (Slack, Trello, Notion, Zoom) • WordPress & Website CMS Platforms EDUCATION Bachelor of Applied Science in Applied Health (In Progress) Brigham Young University-Idaho (USA) - Expected 2028 Associate of Applied Science in Information Technology Brigham Young University-Idaho Certificate in Community & Environmental Health Brigham Young University-Idaho CERTIFICATIONS • AI Training and Data Annotation • Digital Marketing Fundamentals • Customer Service Professional Training • Microsoft Office Productivity VOLUNTEER & COMMUNITY ENGAGEMENT Digital Skills Trainer & Platform Support IDOC Technology - Accra, Ghana • Facilitated ICT and digital literacy training sessions for individuals and community groups • Supported development of digital learning platforms and resources • Contributed to improving access to digital skills and online learning tools ADDITIONAL STRENGTHS • Strong interest in education, technology, and innovation across Africa • Excellent written and verbal communication skills • Highly organized, proactive, and detail-oriented • Comfortable working in fast-paced, mission-driven environments References available upon request