Dick, Peace C

DICK, PEACE CHIMBUENYIM Port-Harcourt, Rivers State, Nigeria- --Virtual Assistance || Lead Generaton specialist || Appointment Setting/Scheduling || Customer Service and Administraton ||Sales And Marketing. PROFESSIONAL SUMMARY Versatile, detail-oriented Virtual Assistant and customer service professional with about 5 years of experience providing exceptional support and ensuring projects are completed on time and with great precision. Strive in fast-paced, virtual environments following established procedures and practices to exceed all customer expectations while making acceptable innovations where needs call. Experienced in bringing innovative measures that enhance on-time delivery; focusing on providing top-notch client support, solution provision, and developing relationships to ensure customer loyalty and business growth. Skilled in offering exceptional organizational/administrative, fast-paced typing, and good and effective communication. RELEVANT SKILLS Virtual Assistance/Administrative Duties ● Good working knowledge of Communication and workspace management tools:Zoom,Loom, Slack,Click-up, Monday.com,Trello, HubSpot, Google Suite, etc. ● Communicates innovative approaches and innovative approaches and procedures that would increase the efficiency of processes and products to increase our retaining/ managing/ recovering records. ● Ensures office equipment ran smoothly and properly and manages the applicable inventories, orders/replaces equipment, and supplies. ● Created a more efficient monitoring process that enabled the quick identification of items and materials that needed to be restocked. ● Maintains a detailed calendar to coordinate schedules, tasks, and appointments, book/set up meetings, with a view of time-zone differences, and send prompts and reminders. ● Good knowledge of report writing, research, and recommending efficient and industry-related findings. ● Performs other administrative dutes,and support to enhance the smooth running of the office. Customer Service ● Effectively managed contract, achieving customer's expectations and 40% ● Upsell Achieved Built -back customer trust, achieved vendor of choice from 30% - 60% engagement ● Provides outstanding customer service, and processed orders for multiple clients exceeding all customer service expectations. ● Consistently recognized for the quality and timeliness of reports, attention to detail, exemplary customer service delivery, and team-player attitude. ● Coordinates outgoing and incoming client calls for both internal and external customers to provide office, technical and other needed support; while keeping tabs on clients' needs, activities, and expectations to ensure satisfaction for client retention. SALES & MARKETING ● Collaborates with the sales team to implement as well as analyze sales and marketing initiatives to drive revenue. ● Strong knowledge of various email marketing tools: lemlist, Sendinblue, Mailchimp, etc. ● Reach out to leads, increase and build a pipeline of prospective customers and manage interface. ● Upsell customers through the recommendation of products that meet their specific needs RESEARCH ● Able to work with many kinds of clients in a wide variety of fields. Excellent at researching clients' brands, industries, and markets very quickly and efficiently. WRITING ● Skilled at writing various business correspondences such as internal and external letters, reports, and memorandums that facilitate the effective flow of information within and outside the organization. Business Growth ● Adept at expanding business, services, and product portfolios, while sourcing new business frontiers and developing relationships. ● Has strong business acumen working with both start-up ventures and experienced businesses to expand opportunities and boundaries and build profitably. Leadership and Management ● Ability to influence, attract, build relationships, and retain talents; coach, develop and support employees at all times, and professionally to yield a great team, facilitate teamwork, and eventual success. Communication ● Excellent written and verbal communication skills, with the ability to communicate subjects to a diverse audience. WORK HISTORY 08/2019 to 2023 04/2012 to 02/2013 Business Growth Manager DA GREAT MINI- SUPERMARKET Sales /Marketing GOLDFIELD MULTILEVEL COMPANY 12/20214 to Sales/ Marketng 12/ 2015 TASLY PHARMACEUTICAL COMPANY 01/2016 to Sales/ Marketng 08/ 2018 ETERNAL MULTI-LEVEL COMPANY EDUCATION Bachelor of Science: Biological Science ( Microbiology option Niger Delta University, Wilberforce Island Amassom - Bayelsa State- TRAINING AND CERTIFICATIONS Leadership /Management Training ● Digital Witch I.T Support ● On-demand I.T Skills Alison ● Customer Support Skills( In view) Hubspot Digital marketngg in view) Other Training ● Mobile Graphics, Social Media Tools ((Whatsapp, Facebook, Instagram, Twitter, Telegram) Usage and Automation AWARDS & RECOGNITIONS ● Award Recipient, National Youth Service Corps(NYSC) 2012.