Dibyendu Saha

Project Manager - Operations/Release/Test Management Key Expertise Dibyendu Saha Accenture GERMANY - Professional Experience Experience Summary: • 11+ years of IT industry experience encompassing an extensive experience in Defect/Problem management, Deployment Management, Release management, Business Analyst, Functional test management - Test plan, project wide test strategy, test approach, test data management. • Have experience in managing the complex AD release activities with release size of 14000MD/year. • Delivered projects spanning across entire Software Development Life Cycle (SDLC) including analysis, design, build, test, deployment & application maintenance. • Extensive experience in managing the client interfacing role and expectation management. Accenture Experience (2007-till date): 11+ Years • Operations Lead for Unity Media. • Release/Test Manager for EMC (Consumption/T&M model). • Release Management Lead for Alcatel (ALU-GPMP). • Release Management Lead for 2 SFR Blocks (Selfcare and Sales). • Offshore Application Maintenance Lead for SFR-Selfcare and Sales. • Onshore Application Development Lead for SFR-Selfcare and Sales. • Test Lead for SFR-Selfcare. • Test Analyst in Microsoft project. Industry Expertise • Telecom Education • Bachelor of Engineering in Electronics and Communication Accreditations • Agile/ITIL Certified • Six Sigma yellow belt • PMP-PMI certified • ASDA test designer • Client Data protection champion • Comms Industry Generalist Certification Expertise • Release and Delivery Management • Test Management • Client management • Quality Management • Process Improvement • Functional and Business analyst • Operations Lead Relevant Project Experience Key Roles: 1. Operations Lead in Unity Media - Ensure application and infrastructure production IT stability for smooth business operations. 2. Test/Release Manager in EMC - Managed Consumption/T&M model of size 855k$/quarter of work with 70FTEs. 3. Release Management Lead in Alcatel managing release of size 2800MD and ensured 100% compliance to its delivery milestones design/build/test - 80+ FTE. 4. Delivery Management of 2 Business Blocks in SFR AO engagement - 100+ FTE and responsible for end to end delivery of AD & AM. 5. Managed knowledge transition of 22 mission critical applications from multi vendors to offshore/onshore and offshore to onshore. 6. Managed 3 major releases of peak 14000 MD/year. 7. Monitored & Improved SLA compliance significantly across AD /AM. Key Responsibilities: • Release Management : Ensuring 100% delivery compliance with defect free delivery, contract proof reading related to delivery/SLAs, client value relationship, project planning, estimation, Quality Management. • Application Maintenance Lead : Responsible for all move to productions, ensure minimum backlog of tickets, tracking and ensuring 95-100% compliance to 17 AM SLA indicators - ticket inflow avg. 100+ per month. • Client Management : Onshore (Paris - SFR) - Participation in weekly delivery committee with client directors, Financial management of the Application Development activities ensuring proper billing, Multi-vendor management, Initiation and Rolling out of improvement process. • Test Management : Test planning, strategy of 122 critical interfaces in EMC - HR division; managing consumption/T&M model. • Operations Lead - Bringing all vendors together to expedite fixes of production issues with RCA and permanent resolution.