Dibi Tamunokuro Hope

DIBI TAMUNOKURO HOPE Virtual Assistant Ikorodu, Lagos -- Organized Virtual Assistant dedicated to improving accuracy and efficiency by maintaining and developing administrative and procedural processes. Focused and communicative individual possessing superb data entry, time management, and customer service skills. Offering Number years of experience providing quality administrative support to clients. SKILLS • Customer relations and communications • Customer and client relations • Multi-line phone proficiency • Scheduling WORK HISTORY Virtual Intern AR Consultancy (Remote) • Utilized advanced problem-solving skills to troubleshoot technical issues within the virtual workspace, minimizing disruptions to daily operations. • Organized and managed virtual events, including webinars and online workshops, resulting in increased audience engagement and brand awareness. Virtual Customer service representative , Scribe Consultancy (Remote) • Enhanced customer satisfaction by addressing and resolving complex inquiries in a timely manner. • Handled high volume of inbound calls and emails, prioritizing tasks effectively to maintain exceptional customer service standards. • Streamlined the virtual support process for increased efficiency and improved response times. Virtual Assistant, Dibane Tech Solutions (Hybrid) • Monitored emails, organized inbox, and prioritized messages for supervisor. • Set up virtual Zoom meetings, invited guests and disseminated agendas. • Elevated client experience by providing timely customer support via phone calls, emails, and live chat platforms. EDUCATION • University of Port Harcourt B.sc Geology • Digital Witch Academy (Remote) Master in CRM