Dibbee Kennelyn Canete

Dibbee Kennelyn Cañete Researcher, Customer Support, Virtual Assistant - Cebu Philippines- |- | S ​ kype ID: dibbee.canete PROFESSIONAL EXPERIENCE Expertise ​| ​Remote ● ● Researcher​, June 2020 - Jan 2021 Research and verify company information according to company requirements. Accurate data entry of company information and licenses into company database. Sourceress​ | ​Remote ● ● ● ● R ​ esearcher/Executive Assistant​, Oct 2015 - Jan 2020 Research LinkedIn profiles of Software Engineer leads for recruitment. Creating dossiers based on researched information online - projects, blogs, interviews, presentations, research papers, etc; extracting/researching email addresses Help the sales department with lead generation using LinkedIn Sales Navigator Assisting founders with ordering food, booking flights and accommodation, scheduling appointments and other ad hoc tasks SupportSave Solutions, Inc. ​|​ Cebu, Philippines ● ● ● ● Accounts Supervisor​, May 2011 - Oct 2015 Works with the company recruitment/staffing and conduct initial interviews. Communicates with the higher management and clients. Lead and organize two accounts that provide different customer support. Provides queue monitoring and workforce management. Supervise and ensure smooth day to day operation. SupportSave Solutions, Inc. ​|​ Cebu, Philippines ● ● Customer Service/Back Support Agent,​ May 2009 - May 2011 Back office support doing data entry, research, job posting, database management and the like. Customer support - chat, emails and calls ICT Marketing Services ​|​ Cebu, Philippines ● Customer Service Representative,​ Feb 2009 - May 2009 Phone support for a financial account. Opiniology ​|​ Cebu, Philippines ● ● Market Researcher/Interviewer​, Feb 2007 - May 2009 Conducts telephone surveys among households and businesses in the UK, US and Ireland. Collecting and recording accurate data real time. EDUCATION University of Cebu - Lapu-Lapu and Mandaue Bachelor of Science in Secondary Education