Dianne Vidiot

DIANNE F.VIDIOT ENTRY-LEVEL VIRTUAL ASSISTANT CUSTOMER SERVICE REPRESENTATIVE PROFILE CONTACT --Blk 7 Lot 6 Solar Homes Subd. Phase III, San Agustin I Dasmarinas city Cavite, Philippines 4114 SKILLS Attention to Detail Customer Service Calendar Management Scheduling Time Management Research Experienced in de-escalating challenging situations Dedicated Virtual Assistant and Customer Service Representative with strong administrative, communication, and problem-solving skills. Skilled in scheduling, email management, client communication, and issue resolution. Proficient in Microsoft Office Suite and eager to learn new tools to enhance efficiency. WORK EXPERIENCE RMS Collect Phils INC (IQOR) 01/2024 - 02/2025 Customer Service Representative / Technical Support Answering Inbound Inquiries Resolving Complaints Providing Technical Support Recording Interactions Escalating Issues Offering Product Recommendations Concentrix CVG Philippines INC. 11/2022 - 01/2024 Customer Service Representative (Advisor I) Answering Inbound Inquiries Resolving Complaints Recording Interactions Escalating Issues Offering Product Recommendations effectively. LANGUAGES English Filipino REFERENCE Steve Paolo Arellano Phone:- Colleague at Concentrix Jane Erica Romero Phone:- Colleague at Iqor Mysarisaristore.com 01/2021 - 06/2022 Executive Virtual Assistant Order Management Customer Support (Live chat and Email) Restaurant Partnerships Delivery Logistics Payment Processing Data Analysis Marketing and Promotions EDUCATION Cavite State University - Carmona Campus Business Management major in Marketing Undergraduate -