Dianne Supangan

DIANNELYNE C. SUPANGAN E-mail add:-Skype: Diannelyne_S (the one with the mountain avatar) WORK EXPERIENCE: • Remote Customer Service Support for Wholesale Division - Havaianas February 2016 – September 2018  Responding to emails via Desk.com (email platform)  Enter and edit orders via SAP  Creating Duplicate Orders in SAP  Creating Return Labels  Processing Refunds  Updating/Processing card payments for customers  Releasing orders to the warehouse for processing  Assisting sales rep that is assigned under my territory  Handling process training for new hired agents  Continuously learning on how to better improve the system and the company's policy then suggest to management for review • Online Customer Service Representative / Trainer / Supervisor –FragrantJewels.com April 2015 – November 2015  Responding to email / tickets via Zendesk platform  Supervise and manage email support team  Ensure that emails are responded to within 24-48 hours  Monitoring of email responses for quality assurance  Respond to escalated emails  Receiving of inbound calls or outbound calls for escalated concerns  Ensured that changes implemented every now and then are strictly implemented and followed  Managing of the company's Facebook account  Helped the management improve company's policy and protocol  Hiring, training and terminating agents if and when needed  Continuously learning on how to better improve the system and the company's policy then suggest to management for review. • Online Chat/Email Support Representative – CustomMade.com August 2014 – May 2015  Responding to chat inquiries  Responding to email / tickets via Zendesk platform • ProfessionalCuddlers.com August 2014 – May 2015   Respond to inquiries via chat system within the given time frame Monitoring the website for new cuddler applicants • Home Based Virtual Assistant June 2014 – August 2014 Managing the photographer's calendar Booking of shoot Checking of emails Responding to emails on behalf of the photographer Checking and researching good shoot locations Coordinating the daily schedule of the photographer • MyPhoneVouchers.com: March 2013 – December 2013 Home Base – Australian Account o Marketing Officer: We market free advertisement all over Australia. We call different types of businesses in all of the different suburbs to offer them to advertise their business with MPV via smart phones and other social media networks. Technically selling to them the free advertisement for a certain period of time and when this expires they would have the option to continue or not. • SERCO Global Services December 1, 2011 – March 12, 2013 One World Square Bldg. McKinley Road, McKinley Hill, Fort Bonifacio, Taguig City o Customer Care Representative: Over-all customer service, email support, helping different Properties/Hotels with their Channel Management to update changes to their rates, rooms, and changes to their affiliated OTA’s • HSBC Electronic Data Processing Phils. October 13, 2008 – July 2010 Northgate Filinvest Corporate City, Alabang, Muntinlupa City o Processing Executive: Over-all customer service, activate credit cards, requesting all forms of letters by mail or by fax, update customer information, waive overlimit/late fees up to a specified dollar amount upon customer’s request, credit customer’s account for a disputed charge for a specified dollar amount, process check payments over the phone, reading customer’s billing statements from balances, interest rate charges up to transactions posted upon customer’s request. Other tasks include selling of enhancement products and services. •SYKES ASIA INC. : October 3, 2005 – May 30, 2008 Burgundy Corporate Tower, Buendia cor Pasong Tamo, Makati City o Customer Service Representative: Over-all customer service, activate credit cards, requesting all forms of letters by mail or by fax, update customer information, waive over limit/late fees up to a specified dollar amount upon customer’s request, credit customer’s account for a disputed charge for a specified dollar amount, process check payments over the phone, reading customer’s billing statements from balances, interest rate charges up to transactions posted upon customer’s request. Other tasks include selling of enhancement products and services.