Dianne San Pablo Tapit

DIANNE SP. TAPIT Camias St. Brgy. Sampaloc Tanay Rizal - |- PROFESSIONAL SUMMARY A dedicated and results-oriented professional committed to applying knowledge and specialized skills in contributing to organizational success. Highly adaptable and willing to learn new tasks, with the ability to perform effectively under pressure. Recognized for strong communication, organizational, and problem-solving abilities, with a consistent focus on excellence and continuous improvement. EMPLOYMENT BACKGROUND Senior High School Teacher PHILTECH | 2023 – 2025 • Prepare and deliver core subject instruction to 30 students, ensuring comprehensive coverage of the curriculum. • Develop and implement detailed quarterly assessments to evaluate student learning outcomes. • Create and adapt lesson plans tailored to diverse academic skill levels and learning needs. • Collaborate with guardians, parents, administrators, and counselors to address behavioral and academic concerns, resulting in improved student performance. • Integrate technology and innovative teaching strategies to enhance classroom engagement and support varied learning styles. • Participate in faculty meetings, training, and professional development to remain updated on best practices in education. Bank Specialist – Customer Service Representative Alorica Centris | March 2021 – September 2023 • Assisted clients with banking-related inquiries, including account information, transactions, and financial services. • Handled inbound and outbound calls, ensuring accurate resolution of customer concerns while strictly adhering to banking regulations, data privacy, and security protocols. • Processed account updates, billing concerns, and service requests with a high level of accuracy and confidentiality. • Consistently met and exceeded performance metrics, including quality assurance, call efficiency, and customer satisfaction scores. • Utilized CRM systems and Microsoft applications to document interactions, track cases, and ensure compliance with financial reporting standards. • Collaborated with supervisors and colleagues to identify process improvements and enhance overall banking service delivery. EDUCATIONAL BACKGROUND Primary: Secondary (Junior High School): K-12 (Senior High School): Tertiary: Sampaloc Elementary School | 2007 – 2013 University of Rizal System | 2013 - 2017 PHILTECH Tanay | 2017 - 2018 Skill Power Institute | 2018 – 2019 ICCT Colleges Inc. | 2019 – 2022 Bachelor of Secondary Education Major in English SKILLS AND EXPERTISE • • • • • • • • • • • • • • Strong written and verbal communication skills; able to convey information clearly and professionally Leadership and teamwork abilities; capable of motivating and guiding colleagues toward shared goals Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and adaptable to new digital platforms Customer service expertise with experience in inbound and outbound support across banking and education sectors Problem-solving and analytical thinking; skilled at identifying issues and implementing effective solutions Time management and multitasking; able to prioritize and complete tasks efficiently in fast-paced environments Process improvement mindset; adaptable to organizational changes and proactive in enhancing work procedures Highly organized and detail-oriented in planning, coordinating, and managing responsibilities Ability to prepare accurate and professional minutes of meetings for documentation and reporting Skilled in planning, organizing, and executing programs, events, and academic activities Classroom and group management experience; effective in fostering discipline and engagement Confidentiality and compliance awareness, particularly in handling sensitive banking and client information Strong interpersonal skills; able to build positive relationships with clients, colleagues, and stakeholders Quick learner with flexibility to take on new tasks, roles, and responsibilities as needed Contact References Ms. Oharrah Mae Bernadez-Ledesma AVP OIC, College of Teacher Education, ICCT Colleges / oledesma2icct.edu.ph I hereby certified that the above information is true and correct to the best knowledge I know. DIANNE SP. TAPIT Applicant