Dianne Quijano

DIANNE M. QUIJANO OPERATIONS MANAGER/ EXPERIENCED VIRTUAL ASSISTANT / CUSTOMER SERVICE REPRESENTATIVE CONTACT PHONE: - LinkedIn: www.linkedin.com/in/dianne-quijano-b EMAIL:-SKYPE: dianne.quijano123 WeChat: dianne_m_quijano WORK EXPERIENCE 201 Creative - Project Manager March 15, 2022 - Present I worked as a Project Manager in a SEO company and was able to manage and assign tasks for all our writers,VA, and Editors. I am also responsible for sending or posting ads for us to hire more writers that can work for the company. I also manage all our writers and VA’s payroll and have it submitted to our company’s Director to get approved. The Credit Lifestyle - Advance Dispute Analyst November 1, 2020 - July 17, 2022 I am in charge of our customer service department and do advance credit disputes for special clients that need more attention in fixing their credit. I am also responsible for checking all our active clients' payments. The Credit Team - Operations Manager / Executive Assistant June 27, 2020 - March 6, 2022 I am in charge of the whole team's operations and handled training for new hires regarding credit reports and scores. I am responsible for sending updates to our clients and giving them feedback about their own credit results. I also assigned tasks to each one of our employees for their given tasks. I am the representative for our company during meetings with our business partners or clients. I take all escalated calls from clients who have complaints or questions about their service with us. I am responsible for giving advice and planning for our company’s benefit and sending proposals every month to my bosses. I am also proofreading every campaign that my bosses are planning to do before launching it to the public. ROELMask Company - Customer Service Support (Virtual Assistant) January 28, 2020 - June 18, 2020 I managed to answer client’s emails every day regarding order concerns, process refunds if necessary and updating products stocks in Shopify. I am also responsible for doing our team’s SOP for every product that we have on shopify to be sent to our clients in different situations or problems. I am also the Facebook and Instagram Manager for the company's page and answer customers' comments, messages and also approve or decline posts made by our customers on our page. Grow Model Company - Operations Associate (Virtual Assistant) April 20, 2019 – July 24, 2019 I managed to answer our client’s emails every day, process FBA or FBM orders thru Seller Central, monitor our remaining stocks and record it in our stocks inventory and also do some video tutorials for each task that I’ve done for future reference for the company. Sitel Philippines - Level 2 Supervisor / Financial Analyst January 8, 2013 – December 15, 2017 I was a supervisor in a credit reporting agency based in the US and I managed to answer every escalated call from agents and resolve client’s issues regarding their credit report. I also send client’s credit reports whenever they’re requesting for it to be sent to their mailing address or any inquiries about their credit report. Sitel Philippines - Customer Service Representative September 24, 2012 – January 7, 2013 I was a phone and chat support representative in a US base online shopping website, Macy’s and Bloomingdales. I process customers' orders online whenever they are calling our customer service hotline. I also tracked orders and did some necessary actions whenever our customers made a complaint on their purchases. SKILLS o o o o o o o o o o o Data Entry Email Support Phone Support Chat Support Transcribing Manage Scheduling Planning Able to use Microsoft Word, Powerpoint, Outlook and Excel Able to use Adobe Photoshop, Canva Leadership management SEO knowledge EDUCATION FAR EASTERN UNIVERSITY – MANILA June 2008 – April 2012 Graduate of Bachelors of Science in Nursing - Member of Philippine Red Cross for Youth - Achieved a certificate for Forensic Nursing Seminar - Achieved a certificate for Community Service for Nursing LA IMMACULADA CONCEPCION SCHOOL - PASIG June 2004 – March 2008 High School Graduate