Dianne Marie D. Navarette
Email:-Mobile:-
About me: Driven to achieve the best result for customers and company. Strongly focused with the ability to complete
tasks accurately in fast-paced environment with conflicting deadlines.
Calm and professional with experience in resolving customer concerns and dealing flexibility with change.
Work Experience:
Baker/ Entrepreneur -)
Dianne's Pastries
-Baking and delivering pastry products to different schools and hospitals. Baking cakes and pastries for different
occasions.
School Service Operator / Assistant Manager
-Assisting the operation of school service. Management and time.
Alorica Customer Representative (August – October 2021)
United Health Care MA east & MA west
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Provide product service information by answering general inquiries
Responded to customers questions and complaints regarding their insurance, copay and coverage.
Communicated with members and providers regarding bills, claims and other concerns.
Assisted members is scheduling their appointments with their physicians.
Assisted members in looking for a in network providers and clinics and vendors.
24-7 intouch Customer Representative (November 2021 – March 2022 )
Ulta Beauty Account – Voice and Email Support
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Provide product service information by answering general inquiries
Responded to customers questions and complaints regarding their product orders
Communicated with members and providers regarding damage or missing orders.
Communicated with the members the status of their order.
Assisted members in modifying their orders and adding coupons.
Processing refunds, reshipments and returns or guests orders.
Assisted members in basic troubleshooting if they can not access their account
Airbnb Account – Outbound calls, Messaging and Email Support
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Calling host of Airbnb and reminding them about their tax information to be updated on their
account.
Reminding the hosts that their account schedule is blocked and payout was paused.
Assisting hosts on how to add up their tax information on their account
Creating tickets and sending the host concern to the proper and right departments.
Certification
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Teaching English as a Foreign Language (TEFL), TEFL Professional Development Institute
Product Specific training United Health Care MA east & MA west
Educational
Immaculate Heart of Marry College -)
High school
St. Paul University Quezon City (2005 – 2008)
Bachelor of Science in International Management and Entrepreneurship
Character References
Chinky Dimarucot
Tokyo-Tokyo Store Manager-
Dennis Pauig
Alorica UHC-
