Dianne Marie Navarette
Customer Service Specialist/ Social
Media Manager
Enthusiastic and results-driven Customer Service Executive with 4 years of experience in providing
exceptional support to clients across diverse industries. Proven track record of resolving customer
issues and ensuring maximum satisfaction. Dedicated to maintaining high service standards and
fostering positive customer
relationships.
Experience
Contact
Phone
-
Email
-
Address
Araneta Avenue Quezon City,
Philippines
Education
2008
Bachelor of Science in International
Management and Entrepreneurship,
St. Paul University Quezon City
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Business Owner
As the Small Bakery Owner, I am responsible for managing and overseeing all aspects of the
bakery's operations. From creating delectable baked goods to overseeing day-to-day
business operations, My role is vital in ensuring the bakery's success and maintaining a
positive customer experience.
Feb 2021 - Nov 2021
Alorica, Cubao
Customer Service Specialist
United Health Care
As a Customer Service Representative at UnitedHealthcare, I play a critical role in
delivering exceptional service to our valued members and providers. My primary
responsibility is to address inquiries and resolve issues related to healthcare benefits,
claims, enrollment, and general account information. With my strong communication and
problem-solving skills, I have an integral part of ensuring our customers have a positive
experience with their healthcare coverage.
Nov 2021 - June 2022
24/7 Intouch, Cubao
Customer Service Specialist
Ulta Beauty Account and Airbnb
Expertise
Customer Service Specialist
Social Media Manager
Facebook Ads Manager
Content Creation
Web Development
Lead Generation
As a Customer Service Representative, I play a crucial role in ensuring exceptional
customer experiences and satisfaction. I serve as the primary point of contact for
customers, addressing their inquiries, resolving issues, and providing support across
various channels, such as phone, email, and live chat. My main objective will be to deliver
top-notch service, uphold the Ulta Beauty and Airbnb brand image, and foster lasting
customer relationships.
2022- Present
Probe CX
Customer Service Specialist
As an Afterpay Account Customer Service Representative, I play a crucial role in providing
exceptional customer support to Afterpay users. Your primary responsibility will be to
assist customers with inquiries, resolve issues, and ensure a positive experience during
their interactions with the Afterpay platform. My dedication to delivering top-notch
service will contribute to the company's overall success and customer satisfaction.
Language
Reference
English
Kariz Lapatha
Keneth Katigbak
Tagalog
Probe CX Team Leader
Probe CX SME
email:-
email:-
