Dianne Margarita Bautista

DIANNE MARGARITA BAUTISTA Customer Care Professional About Me I help the company by supporting the cardmembers. This includes resolving Billing and Payment concerns, Basic Technical Troubleshooting, and Disputes. I’ve been in the industry for more than 10 years. --3555 Buenos Aires St. Sta. Mesa Manila Language Englis Tagalog Expertise Management Skills Creativity Digital Marketing Negotiation Critical Thinking Experience American Express Chat Support Oct 8,2018- Present Strong knowledge of tools, processes and benefits applicable to Digital Servicing Passion for card member servicing and Customer First Explain Annual charges, Fees and interest on Purchases Provide Account status and billing charges to customers Process and review account adjustments Upselling new credit card promos and packages JV CAR RENTAL LLC Real Estate Cold Calling / Lead Generation Feb 2018- August 2018 Skip tracing Generating Leads Calling prospected clients Searching foreclosed houses Convergys Transition Coach June 2014- June 2018 New Hire Interviewer Sharing technical and best practices Quality Checking Call monitoring Coaching and Feedback Work closely with operations, leaders and other partners to ensure strong holistic support for New Hires both during New Hire training and during their transition to production. Leadership Education ABE International Business College BS Tourism-