Dianne Labajo
Davao City, Philippines |- |-
Objective
Being a committed team player, I want to be a part of a renowned organization and to contribute towards
the growth of the company based on my expertise and to further my personal capabilities by learning
from the new exposure within the structured framework of the organization.
Education
Undergraduate of Bachelor of Secondary Education Major in Mathematics
● University of Mindanao-
Skills
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Excellent communication skills both verbal and written.
Data Entry
Lead Generation
Appointment Setting
Customer Service
Experience
CUSTOMER SERVICE EMAIL | ENTHUSIAST ENTERPRISE | APRIL 2021- MAY 2022
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Customer service handling email support for pre-order and post-order concerns. Specialize in
wheels and tires for a customized sedan, SUV, and pick-up trucks.
CUSTOMER SERVICE | UPWORK | MAR 2022 - MAY 2022
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Customer service handling sales, customer support, and order processing via email, chat, and
phone for an online marriage website
CUSTOMER SERVICE | UPWORK | APRIL 2020 – JAN 2022
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Customer service for Floral E-commerce business. Handling tickets, messaging and calls for
orders, disputes, and product concerns.
APPOINTMENT ASSOCIATE | ONERENT | OCT 2019- FEB 2020
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Onerent is a Real Estate company providing renters ease to find a place for rent in the United
States. Worked as an Appointment Associate to schedule appointments over the phone, call leads,
and schedule property showings available for rent. In charge to answer inbound general inquiries,
offering relevant property showings, and proposing company services.
CUSTOMER SERVICE | FLATWORLD SOLUTIONS | JULY 2019- OCT 2020
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Worked as a Customer service representative for Livingston Customs Brokerage. Helps businesses
with customs duties, licenses, permits, and other customs requirements for faster and smooth
clearance of goods. We communicate with the shipper and consignee for clearance updates and
provide resolution to any possible issue of the delivery.
ACCOUNT ASSOCIATE | VXI GLOBAL HOLDINGS | OCT 2015 – JULY 2019
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Worked for WorldPay LLC as Credit Card Customer Service on behalf of Financial Institutions.
Worldpay supports financial institutions to outsource their card production and customer service.
We assist Financial Institution employees and bank customers with card updates, disputes, and
credit card inquiries with security.
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