Dianne Kristle Reyes

Dianne Kristle Reyes Customer Service Representative / Admin Assistant Lipa City, Batangas 4217 Philippines - •- Professional Summary Multifaceted Customer Service Representative / Admin Assistant with an extensive background in a variety of customer service and office administration duties. Works well in high- pressure settings with minimal supervision in both leadership and team roles. Especially effective at fielding phone calls and coordinating with clients. Work Experience FreelancerRemote Virtual AssistantNovember 2024 to Present Answers emails and messages quickly Schedules meetings and manages online calendars Organizes digital files and keeps records updated Prepares and edits documents, reports, and spreadsheets Helps with data entry and online research Manages tasks using tools like Google Workspace or Microsoft Office Keeps track of orders, invoices, or other business info Supports the team with any online tasks they need help with Meydan Freezone Dubai, United Arab Emirates Client Servicing AdministratorMay 2022 to November 2024 Company Formation and Compliance: Lead new company formations, handling Individual, Corporate, and Branch structures. This involves document review, resolution drafting, and license management, including share transfers, capital increases, and management changes. I ensure strict compliance, perform client risk assessments, due diligence, and identify Ultimate Beneficial Owners (UBOs). Immigration and Visa Processing: Handle the processing of applications for work permits, new visas, renewals, as well as amendments and cancellations. Additionally, I acquire travel reports and submit applications for Immigration Card issuance, cancellation, and renewal. Deem FinanceDubai, United Arab Emirates Debt Collector / Customer Service Representative September 2015 to May 2022 Maintaining solid customer relationships by handling questions and concerns with speed and professionalism Resolving customer complaints, managing database records, drafting status reports on customer service issues. Work closely with account managers and solution experts to obtain a thorough knowledge of the high-revenue account. Teletech Philippines (Telstra)Lipa City, Batangas Customer Service RepresentativeAugust 2010 to August 2015 Customers were assisted in researching the company's items, placing orders online, and troubleshooting any technological concerns. Received numerous customer service awards for critical to quality accuracy, high turnovers, and increased customer renewals Proficient in explaining bills and charges to customers Mitsuba Manufacturing Batangas Corporation Lipa City, Batangas Administrative Clerk. July 2010 to August 2011 Prepared presentations and updated the HR department on the status of customers and administrative activities inside the firm. Maintained supply tracking data and filed purchase orders for various departments. Education Lipa City Colleges Lipa City, Batangas Bachelor of Science in Nursing June 2006 to March 2008 Associate in Health Science Education De La Salle Lipa Lipa City, Batangas Electronics & Communication Engineering June 2005 - March 2006 Skills and Interests Skills: Quick and accurate problem-solving skills Skills: Thorough researcher, proof-reader, keen on details Skills: Self-directed, independent, reliable, and resourceful Languages: Fluent in English, native tongue is Tagalog Interests: Music, movies, photography, sports and books Character References Jennifer Antolin Shafeer Ashraf Team Leader, Meydan FreezoneCompliance Officer, Meydan Freezone-meydanfreezone - Arabella Guirao Team Leader, Deem Finance arabella@deemfinance -