Dianne Hutchinson-
Spanish Town, St. Catherine
Summary
I have been working in Customer Support and Sales for all my Career. And I love what I do honestly. I enjoy meeting new
people, proving advised and solution to a problem. I also love the Sales aspect of my Career because convincing someone
to take an offer or make a purchase is second nature for me.
Experience
Sales /Support Expert
Freelance/Independent Contractor (Upwork/Linkedin)
06/2023
Outbound Telemarketer; Appointment Setter for B2C/B2B companies; Customer Support-Ticket/Chat
Customer Support Specialist
IntouchCx - BPO
11/2021 - 05/2023
• Taking Inbound Calls; Tracking Orders; Updating Customer Details; Placing Orders • Resolving Delivery issues such as
Lost or Stolen Packages; Refund Processing and Noting Customer accounts
Sales and Customer Support Representative
Startek Inc -BPO
11/2015 - 08/2021
• Outbound Calls to Leads Advising of New Services and Requesting Membership Sign up for Special Discounts and Offers.
• Inbound Calls to Place Orders; Upselling, Reselling and Cross Selling of Products. Adhering to and Updating Knowledge
Base.
Education
High School Diploma
High School Diploma
