Dianne Espinosa

DIANNE BERNABE ESPINOSA Address : Block 52 Lot 1 San Lorenzo Street Fiesta Communities San Rafael, Tarlac City Email :-Contact No: (- OBJECTIVE Bank Industry focusing on sales. Major strengths include strong leadership, excellent communication skills, competent, and other management tasks. Has thorough knowledge about business process outsourcing companies, and a clear vision to accomplish the company’s goals. ​EMPLOYMENT HISTORY Credit One Bank (Sutherland Global Services Tarlac City) Collections Specialist MAY 2017 – JANUARY 2020 Work Description: ● Responsible for contacting our customers who are past due on their credit card accounts ● Securing payment arrangements. ● Bringing delinquent accounts current. ● Educating card members about late fees, annual fees etc. Sitel Global Services (San Miguel, Tarlac City) Customer Service Repres entative – BPO Industry NOVEMBER 12, 2015 – DECEMBER 17, 2016 Work Description: ● Respond to queries over the phone. ● Respond to email messages for customers seeking help. ● Ask questions to determine the nature of the problem. ● Walk customer through problem-solving process ● Follow up with customers to ensure issue has been resolved Amaia Scapes Capas, Ayala Residential Homes (San Sebastian, Tarlac City) Property Specialist – Real Estate SEPTEMBER 2014 – AUGUST 2015 Work Description: • Present purchase offers to sellers for consideration. • Interview clients to determine what kinds of properties they are seeking. • Prepare documents such as representation contracts, purchase agreements, closing statements, deeds and leases. • Coordinate property closings, overseeing signing of documents and disbursement of funds​. • Strong interpersonal and customer-service skills • Property specialists working in consultancy firms give property advice to clients • Arranging advertising to promote the property • Making appointments and showing buyers around a property • Finding buyers in a position to proceed with purchase and willing to pay an acceptable price ABT – Al Tawasil (Salalah, Oman) Store in Charge/Retail Supervisor OCTOBER 2013 – MARCH 2014 Work Description: • Provides customer service • Visual Merchandising • Work on store displays • Attend trade shows to identify new products and services. • Identify current and future trends that appeal to consumers. • Maintain inventory and ensure items are in stock. • Utilize information technology to record sales figures, for data analysis and forward planning. • Ensure standards for quality, customer service and health and safety are met. • Maintain store's cleanliness and health and safety measures. • Organize and distribute staff schedules. • Help retail sales staff achieve sales targets. • Handle customer questions, complaints, and issues. Signature Lines Incorporated (Levi’s) (SM City Tarlac) Selling Store Supervisor SEPTEMBER 2011 – OCTOBER 2012 Work Description: • Assists in leading, directing and motivating staff in order to achieve the overall sales objectives. • Provides a professional and excellent level of customer. • Visual Merchandising • Creates reports showing sales, attendance etc. • Makes sure all employees adhere to company policies • Maintain inventory and ensure items are in stock • Utilize computers to record sales figures, for data analysis and forward planning • Monitor local competitors • Maintain health and safety measures and store’s cleanliness • Handle customer complaints, issues and questions. Amazon.Com, Symantec Rookie, AT&T U-Verse (Sutherland Global Services Clark field, Pampanga/Tarlac City) Customer Service/Technical Support Representative JULY 2009 – AUGUST 2011 Work Description: • Use questioning and listening skills that support effective telephone communication. • Understand the impact of attitude in handling calls professionally • Effectively deal with job stress, angry callers, and upset customers • Apply the proper telephone etiquette to satisfy various customer situations. • Meets commitments to customers • Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. Philippine Savings Bank (F. Tanedo St. Tarlac City) Dealer Coordinator/Field Sales Associate (Auto Loan Department) JULY 2007 – JULY 2009 Work Description: • Recording sales and order information and sending copies to the Manager at the end of the day. • Reviewing own sales performance, aiming to meet or exceed targets. • Gaining a clear understanding of customers and requirements. • Making accurate, rapid cost calculations, and providing customers with quotations. CERTIFICATION & WORKSHOP ATTENDED AMAIA SCAPES CAPAS AYALA RESIDENTIAL HOMES REAL ESTATE - TOP SELLER NOVEMBER 2014 CERTIFICATION TARLAC SCHOOL OF ARTS AND TRADE (TSAT) Prescribed by TECHNICAL EDUCATION & SKILLS DEV’T AUTHORITY (TESDA) COOKERY NC II 354 HOURS MARCH 2015 – MAY 2015 CERTIFICATE OF TRAINING DEPARTMENT OF LABOR AND EMPLOYMENT TECHNICAL EDUCATION & SKILLS DEVELOPMENT NATIONAL CERTIFICATE (NC II) MAY 31, 2015 WORKSHOP CAREER EMPLOYMENT PLANNING CONFERENCE PERSONNEL MANAGEMENT ASSOCIATION OF THE PHILIPPINES JULY 2006 CERTIFICATION LEADERSHIP TRAINING SEMINAR COLLEGE OF THE HOLY SPIRIT OF TARLAC PROGRAM OF THE GUIDANCE OFFICE AUGUST 2002 CERTIFICATION ​EDUCATIONAL BACKGROUND Bachelors Degree June 2003 – April 2007 Tarlac State University Tarlac City Information Technology Bachelor of Computer Science PERSONAL PARTICULARS Age Sex Height Weight Status Nationality Passport Number TIN Number SS Number Religion Place of Birth Date of Birth Permanent Address : ​34 : ​Female : ​5’2” : ​55 Kilograms : ​Single :​ Filipino : ​EB- : ​- : ​- : ​Roman Catholic : ​Tarlac City, Philippines :​ 31 December 1985 : ​Block 52 Lot 1 San Lorenzo Street Fiesta Communities San Rafael, Tarlac City REFERENCE Available upon request.