D I A N N E
D A L U M P I N E S
ACCOUNT ASSOCIATE
CONTACT
EDUCATION
--www.facebook.com/ennaido8
TOMAS CLAUDIO COLLEGES- | Bachelor of Science in Secondary Education - Supplemental
SKILLS
Time Management Skills
Excellent Communication
Microsoft Office Expertise
Problem Resolution
File/Records Maintenance
Quick Learner
Reports Generation and Analysis
TOMAS CLAUDIO COLLEGES- | Bachelor of Science in Business Administration Major in
Financial Accounting- | Bachelor of Science in Accountancy
EXPERIENCE
Jul
THE RESULTS COMPANIES
2019 - ACCOUNT ASSOCIATE
Present
Answer incoming phone calls from health care provider (i.e.
physician office, clinics) and identify the type of assistance the
provider needs (e.g. benefit and eligibility, billing and
payments, authorizations for treatment, explanation of benefit)
Focus on resolving issues in the first call, navigating through
complex computer systems to identify the status of the issue
and provide appropriate response to caller
Deliver information and answer questions in a positive manner
to facilitate strong relationships with provider and their staff.
Reviewing Records
Customer Service
Sept
2018 Dec
2018
TOMAS CLAUDIO COLLEGES | COMPUTER STUDIES DEPT
SECRETARY
Apr
2018 Aug
2018
BEREAVEMENT PROVIDERS INC
ACCOUNTING RECEIVABLE ASSISTANT
Accounts Receivable
Sales
Multi-task Management
Verbal and written Communication
Handles administrative work like encoding
Prepares agenda and materials for meetings of the Dean
Assists the students on their concern
Posts customer payments by recording cash, checks, and
credit card transactions.
Updates receivables by totaling unpaid voices
Adjusting entries
LANGUAGES
Aug
2017
English
Audit sales of cashier and the total amount in the system
Records/filing documents
Make an adjustment of the account in the system
Filipino
REFERENCES
Ruel Manalo, EdD
Tomas Claudio Colleges-
Ann Charmaine Austria
Servier philippines Inc-
Jan
2016 May
2016
TELETRANSFORM
CUSTOMER SALES REPRESENTATIVE
Sep
2015 Dec
2015
JLMCC
CUSTOMER SERVICE REPRESENTATIVE
Alvin Billedo
Intelgence BPO LLC Corporation-
Mc Kevin Abaiger
Intelgencia BPO LLC Corporation-
Norilyn Llagas
DepEd Teacher-
ABOUT ME
Experienced customer-oriented
professional, accounting assistant and
secretary with multi-tasking skills and
ability to efficiently prioritize task.
Looking to obtain a position where i
can utilize all my skills and knowledge.
SANFORD MARKETING CORPORATION
ACCOUNTING ASSISTANT
Jul
2015 Aug
2015
Handles health insurance of the members/patients
Offer products like pain gel, creams and braces that covered
under their insurance
Handles SEO account
Looking for potential business that needs advertising on yelp,
craiglist, etc.
Perform ongoing keyword discovery, expansion and
optimization
TELECONNECT
CUSTOMER SERVICE REPRESENTATIVE
Handles SEO account
Looking for potential business that needs advertising on yelp,
craiglist, etc.
Perform ongoing keyword discovery, expansion and
optimization
Jul
CALLMAX INC.
2014 - CREDIT CARD SALES REPRESENTATIVE
Mar
Offers credit card application from local banks
2015
Answer all their inquiries regarding on credit cards
BLUEBEAN INC.
Apr
2014 - CREDIT CARD SALES REPRESENTATIVE
Jun
Offers credit card application from local banks
2014
Answer all their inquiries regarding on credit cards
