Dianne Ang

I am a dedicated and empathetic Customer Support Specialist with more than 5 years of combined experience in customer service, sales, and virtual assistance. I have supported e-commerce brands, service-based businesses, and online entrepreneurs, helping them deliver smooth, reliable, and genuinely helpful customer experiences.

What sets me apart is my strong customer-first mindset. I believe that every interaction is an opportunity to build trust, solve problems, and create a positive experience, even during difficult situations. I stay calm under pressure, handle demanding or frustrated customers with patience, and use clear communication and empathy to de-escalate concerns.

I have experience managing email, chat, social media, and phone support. My tasks include answering inquiries, resolving complaints, booking appointments, processing orders, and updating CRMs. I am tech-savvy and able to learn new platforms quickly. I have worked with tools such as Shopify, Amazon Seller Central, Zendesk, Freshdesk, Gorgias, Trello, Slack, and Google Workspace.

In my previous roles, I handled the following:

• Responding to customer concerns with clarity and professionalism

• Managing order issues, refunds, tracking, and product questions

• Appointment scheduling and calendar coordination

• Providing after-sales support and improving customer retention

• Maintaining organized customer notes and histories

• Escalating issues to the appropriate team when needed

• Following SOPs while adapting to each customer's unique situation

I am a fast learner, detail-oriented, and dependable. I take pride in staying organized, meeting deadlines, and making sure that customers feel heard and taken care of. My background in sales and e-commerce also helps me understand customer behavior deeply, which allows me to handle objections effectively and identify opportunities for better service.

I am looking for a long-term position where I can contribute to a supportive team, improve customer operations, and represent the brand with professionalism and warmth. I value clear communication, collaboration, and continuous improvement.

If you need a virtual customer support professional who is proactive, friendly, and committed to excellent service, I would be happy to work with you.