Dianna Jane Dayagbil

Dianna Jane Dayagbil Transaction Coordinator As a dedicated and results-driven professional, I bring a comprehensive background in customer support, property coordination, sales, and cold calling. My career objective is to leverage my exceptional communication skills and extensive experience in building and maintaining client relationships to excel in a dynamic role. I am adept at managing property logistics, providing toptier customer service, and driving sales through strategic cold calling initiatives. My goal is to contribute to a forward-thinking organization where I can utilize my expertise to enhance customer satisfaction, streamline property operations, and achieve sales targets, thereby contributing to the overall growth and success of the company. Contact Phone- Email- Address Pagsabungan, Mandaue City, Cebu, Philippines Education 1999 - 2009 Primary and Secondary Saint Joseph’s Academy 2012 Basic Secondary in Education Cebu Normal University Expertise CRM: Zoho, Zendesk, Appfolio, Buildium, GHL Customer Support Cold Calling Appointment Setting Language Filipino and English Reference Experience October 2013 - October 2016 eBay | ePerformax Customer Support (Fraud Department) •Establish contact with new customers and help set up new accounts • Troubleshoot account problems and disputes for buyers and sellers • Resolves order complaints by investigating open cases. •Analyze customer statements, documents, and pieces of evidence to resolve identity theft cases and claims. April 2017-February 2020 BeenVerified | TasksEveryday SME (Customer Support) •Provide customer serviceas the first point of contact • Investigate accountsfor possible fraud • Prepare and organize reportsusing Excel and PowerPoint for record presentations September 2020 – September2021 Beer Cartel l Smartsourcing Executive Assistant Manage and organize emails using Klaviyo, ensuring timely responses and flagging important communications for follow-up. Handle calendars and scheduling through Calendly, ensuring meetings and appointments are efficiently coordinated. Maintain and organize secure files, ensuring proper filing of payables and receivables while safeguarding sensitive information. November 2021 – January 2024 First Allegiance and Jevons Property / Transaction Coorindator •Coordinate inspections, assist in negotiations regarding repairs, and coordinate completion of repairs. • Consult & coordinate with owners all property photos, staging, repairs, cleaning,signage, lockbox, access requirements & marketing activities. •Input all necessary information into the client database (Appfolio) and transaction management systems. January 2024 - June 2024 Jack Life, Insurance Retention Specialist Rhea Cainila • Reach out to clients with failed payments and assist them in resolving payment issues. • Monitor and follow up with life insurance clients to ensure they are on track with their policies. Account Specialist, LTV • Monitor key performance indicators (KPIs) related to customer retention. Phone: - Email : - August 2024 - June 2025 Zendrop Fraud Analyst Analyze transactions to detect and prevent fraudulent activities. Investigate and resolve suspected fraud cases. Develop strategies to minimize fraud risks.