Diane Serdeño

DIANE BUENSALIDA SERDEÑO CUSTOMER/TECHNICAL SERVICE SUPPORT "YOU ARE SERVING A CUSTOMER, NOT A LIFE SENTENCE. LEARN HOW TO ENJOY YOUR WORK. " ~ LAURIE MCINTOSH PERSONAL PROFILE Extremely motivated to constantly develop my skills and grow professionally. I am commited to give high quality service that ensure positive experience. CONTACT Block 47 Lot 8 Washington Street SouthVille Town & Country Brgy. Sto. Tomas Biñan 4024 Block 6 Lot 43 Bel Air Street St. Francis 7 San Antonio Biñan Laguna 4024- /diane-serdeño EDUCATION SKILLS Exceptional communication and networking skills Successful working in a team environment, as well as independently The ability to work under pressure and multi-task The ability to follow instructions and deliver quality results WORK EXPERIENCE The Fuego Group/Online dispatcher JULY 2020 - PRESENT Process orders from multiple online platforms. Dispatched orders promptly and assigned them to the Driver efficiently. Message customers regarding their orders such as bill breakdown, replacement, and identity verification. ChillX.co/Email support NOVEMBER 2020 - PRESENT Respond to the customer via email. Assist customers with troubleshooting their unit and warranty coverage. Provide update with their order (shipping status, refund, and return) Iqor / T-Mobile, Account & Technical Expert San Pedro College of Business Administration *Marketing Management The Bethel Educational Support and Technology *Autocad Biñan National High School Sta Rosa Elementary School MAY 2019 - JULY 2020 Assist customer w/ billing dispute, account information, discount & promotion update. Provide technical assistance to supported device and network coverage issue. CHARACTER REFERENCE John Michael Arias Team Manager ATT ISM Chat - Sutherland-- Michael Angelo Jacinto Team Manager ATT Voice Sutherland- michaelangelo.jacinto@suth erlandglobal.com Jossanah Maglalang Team Lead - Dorsia Reservation--om Melody Mendez General Manager - CAO-- WORK EXPERIENCE Sutherland / AT&T, Billing Representative (Chat) AUGUST 2018 - MAY 2019 Correspond with customers to resolve billing issues and queries. Evaluate, analyze and verify dates of service and billed amounts. Interact with customers to respond to specific requirements. Sutherland / Blackboard, Helpdesk Premiere Rep. JUNE 2017 - JULY 2018 Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. Respond to queries either over the phone or chat. Sutherland / Symantec, Technical/Customer Rep. OCTOBER 2013-JUNE 2017 Walk customers through the process of installing the software on their machines and starting up the program for the first time. Help customers troubleshoot issues they encounter while using the software and provide actionable tips to resolve the problem. Send technical documentation to customers who have lost or misplaced theirs. Dorsia Reservation, Virtual Assistant APRIL 2018 - AUGUST 2018 Online job Handles posting at Craiglist and Air BNB Scheduling cleaning. Orange County Manila, Verification & Credentialing specialist JULY 2012 - JUNE 2013 Acts as liaison between Hospital administration and medical staff including Physician and Nurses. Outbound. CAO, Time keeper and Data Encoder OCTOBER 2008 - JANUARY 2012 Compiles employees time and production records. Computes total time worked by employees and routes time sheet to Payroll Department. Maintain logs of activities and completed work. Compile, sort and verify the accuracy of data before it is entered.