WORK EXPERIENCE
Virtual Assistant
Upwork Client | May 12, 2021 - present
DIANE
PAULINE
SACRAMENTO
GENERAL VIRTUAL
ASSISTANT
- Responsible for adding promotional products to client's
shop list
- Created several social media pages from scratch including
logos, banners, welcome posts, and contents
- Optimized website for lead generation using Snapps
- Managed tasks and projects using Asana
- Created flyers and other templates using Canva
- Geotagged photos for GMB
Freelancer/Data Encoder
Kinney International | February 2021 - present
- Encodes data from scanned documents
Virtual Assistant/Social Media Manager
Tarlac Forum | October 2018 - April 2021
- Handled the Facebook page of a local newspaper company
- Content Writing and creating templates using Canva
- Handles client inquiries
Researcher/News Writer
PERSONAL PROFILE
An all-around tech-savvy Virtual
Assistant with extensive experience with
Customer Service, Writing, Personal
Assistant, and Social Media
Management.
Tarlac Forum | 2017 - Present (Freelancing)
- Delivered high-quality, 100% accurate news articles that will
be featured on paper and online
- Fact-checking information using the web
- Occasionally conducts interviews with local leaders assigned
to me by the manager
Customer Service Representative
CONTACT DETAILS
Cell: -
Email:-Address: Block 41 Lot 29 San Damian St.,
Fiesta Communities, San Rafael, Tarlac
City, Tarlac
SPECIALIZATIONS
Social Media Management
Content Writing
Proofreading
Email Management
Calendar Management
Canva
Web Research
Data Entry
Google Workspace
Microsoft Office Suite
Sitel Inc. | 2018 - 2019
- Answers inbound calls within guidelines/goals established by
the client and contact center management.
- Responds to customer inquiries by referring them to
published materials, secondary sources, or more senior staff.
- Handle problem resolution that may require follow-up and/or
escalation to a higher level of expertise.
- Process payment, payment disputes, and setting up payment
reminders
ACADEMIC HISTORY
Tarlac State University
Undergraduate | BS in Architecture
Tarlac National High School
Graduate | 2019 - 2014
