Diane Rasel Flores

EXECUTIVE SUMMARY A meticulous professional with well-versed in providing quality administrative and customer service support through effectively handling remote office procedures and calls. Effectively able to meet set deadlines and process information through well-honed research skills. SKILLS AND EXPERTISE E-mail handling and Email inbox optimization Calendar & Meeting Scheduling Research, Data Collection and Data Entry SMM (scheduling posts) Website post management Customer Support Google Suite: Drive, Docs, Sheets, Forms, Mail, Calendar, Slides MS Office (Word, Excel, PowerPoint, Outlook) Other administrative support. DIANE FLORES VIRTUAL ASSISTANT CONTACT ME AT Address: A Mabini Dimasalang ST. Caloocan City, Philippines, 1400-- EDUCATION HISTORY STI College Caloocan Bachelor Of Science in Tourism Managment, 2023 Knowledge in travel agency management, tour arranging and planning, travel industry operations and procedures, tourism marketing and promotion strategies, travel counseling, travel industry law, international and domestic operations, and travel and tourism policy. Have studied Event Management, Bookkeeping, Front Office Management, Customer Service Representative, Sales and Marketing Manager. STI College Caloocan Home Economics, 2019 Financial Management: Budgeting, financial planning, and resource allocation learned in home economics can be applied to managing company expenses, planning events, or overseeing departmental budgets. Time Management and Organization: Skills like scheduling, prioritizing tasks, and maintaining productivity, essential in home economics, are crucial for meeting work deadlines and managing workload efficiently. WORK EXPERIENCED WORK EXPERIENCED SERVICE PROVIDER WORK IMMERSION US Franchisees First Pizza Hut | December 2021 January 2023 Lifestyle Travel Concierge| June 2019 - January 2020 Efficiently handle incoming customer orders for Pizza Hut franchises. Ensure accurate order entry using designated scripts. Respond to customer questions and concerns promptly and professionally. Provide clear and helpful information regarding products and services. Enter new customer information accurately into the system. Update existing customer details to maintain data integrity. Demonstrate strong verbal communication skills while interacting with customers. Maintain a positive and friendly demeanor throughout customer interactions. Address and resolve any order discrepancies or customer issues effectively. Collaborate with team members to improve order processing efficiency. Follow company protocols and scripts to ensure consistency and compliance. Stay informed about menu changes, promotions, and company policies. Work closely with other team members to streamline order processing. Share insights and feedback to enhance the overall customer experience. CHAT/EMAIL SUPPORT US Franchisees First Pizza Hut | April 2023 - May 2024 Demonstrating proficiency in providing effective and accurate responses in real-time chat interactions, guiding fellow Service Providers to relevant resources and answers. Demonstrating proficiency in product knowledge, processes, and procedures. Taking calls to support when required. Assisting in Commander during key business days to maintain smooth operations and meet Service User goals. Calling stores and/or customers when required. Collaborating with the Support team to share insights, best practices, and contribute to meet Service User goals. Meeting or exceeding established KPIs, including Average Talk Time, Errors, Quality, and attendance. Actively participating in the FF Gig to stay informed about updates, changes, and Gig requirements. Maintaining consistent attendance and availability during scheduled shifts, ensuring uninterrupted coverage. Plan and Book Trips for Clients Research destinations and travel options Customize itineraries based on client preferences Coordinate transportation and accommodation arrangements Provide Travel Advice and Recommendations Offer insights on local attractions and activities Suggest dining options and cultural experiences Share travel tips and safety information Manage Itineraries and Travel Documentation Create detailed itineraries for clients Ensure all necessary travel documents are organized and up to date Assist with visa applications and other legal requirements Oversee Hotel Operations and Staff Monitor day-to-day hotel operations CUSTOMER SERVICE REPRESENTATIVE American Red Cross | September 2022 - October 2024 Collaborate with the Red Cross to support individuals affected by natural disasters. Contribute to relief efforts for emergencies such as wildfires, hurricanes, and other disasters. Assist individuals in need by providing information and resources related to disaster relief. Take inbound calls from affected individuals, demonstrating empathy and understanding. Complete a brief training program to understand protocols and resources available. Gain knowledge of Red Cross services and disaster response strategies. Effectively manage incoming calls, ensuring a calm and supportive interaction. Collect necessary information to assist callers in accessing available aid and support. Respond to notifications for work within 2 hours to ensure prompt assistance. Maintain flexibility to adapt to varying hours and demands based on disaster occurrence. Demonstrate strong active listening skills to fully understand callers' needs. Communicate clearly and compassionately, providing reassurance to those affected. Identify and offer appropriate resources based on callers' situations. Collaborate with Red Cross teams to connect individuals with further assistance as needed. Manage emotional responses while dealing with sensitive situations. Provide a supportive presence for individuals navigating challenging circumstances. VIRTUAL ASSISTANT CERTIFIED TRAINING Social Media Management: Developed proficiency in social media management strategies, including content creation, scheduling, engagement, and analytics assessment. Graphic and Video Creation using Canva: Acquired skills in graphic and video design using Canva, including creating visually appealing content for various platforms and purposes. Data Entry: Demonstrated expertise in accurate and efficient data entry techniques, ensuring the integrity and organization of information. Project Management: Learned project management principles and techniques, including task organization, timeline management, and coordination with team members. Calendar Management: Mastered calendar management practices, including scheduling appointments, coordinating meetings, and organizing events to optimize time efficiency.