Diane Morrison

Diane Morrison  -   -    ·   Bradenton, FL 34203    I am a leader and problem-solver with extensive experience in administrative roles and customer service. I am a great communicator and have extensive computer skills. I take great attention to details and have a great track record in improving operational workflows and financial management. Skills Computer skills Organizational skills Administrative experience Personal assistant experience Time management Typing Communication skills Problem solving Experience Customer Service Representative Holiday Traditions, Bradenton, FL August 2024 - Present Handle customer complaints and inquiries in a courteous and efficient manner Demonstrate excellent communication skills, both verbal and written, in order to effectively interact with customers Process orders and ensure a great customer experience Respond to emails and chats regarding questions on products while providing excellent customer service Owner/Operator Maple Forest Cafe, Pensacola, FL November 2018 - January 2024 Manage personnel, payroll, inventory control, pricing, financial statements, cash flow reports Provide friendly and engaging customer service Provide leadership to team members Maintain website/social media accounts to gain customers Administrative Assistant Marcus Pointe Baptist Church, Pensacola, FL August 2017 - November 2018 Provide administrative support to management staff, including scheduling meetings and appointments, preparing agendas, taking minutes, and maintaining records Compile and enter data into various databases to ensure accuracy and completeness Assist in the preparation of presentations using Microsoft Word, Excel, and PowerPoint Prepare agendas and materials for meetings and conferences as well as mass mailings Administrative Assistant to Administrator and Pastor Websterville Baptist Christian School, Websterville, VT September 2008 - June 2017 Implement and manage Smart Tuition software system for WBCS Manage accounts payable and account receivables Send and receive correspondence to parents and staff and resolve any discrepancies Create enrollment packets and process enrollment for new or current students Served as primary point of contact for operational and administrative inquiries Answer phones and emails and provide guidance and answer questions Buyer Central Vermont Medical Center, Berlin, VT April 1996 - June 2008 Make purchasing decisions and establish purchasing contracts for the medical center Coordinate and utilize contract information related to group purchasing organizations Negotiate and finalize purchase orders Assistant to CFO Central Vermont Medical Center, Berlin, VT September 1994 - March 1996 Assist CFO with administrative support Answer incoming calls promptly and professionally, providing assistance Prepare agendas and materials for meetings and conferences Process and manage documents, emails, and other communication channels efficiently Lab Admin Assistant/Phlebotomist/Medical Transcriptionist Central Vermont Medical Center, Berlin, VT May 1989 - August 1994 Provide lab administrative support Provide phlebotomy services Type medical reports from transcription