Diane McGregor
61 Grosvensor Square, Rathmines, Dublin, D06 R2N4
Mobile: - | Email: -| LinkedIn: linkedin.com/in/diane-mcgregor-926a54b
PROFILE
Dedicated and focused Lean Six Sigma Project Management Specialist excelling at delivering infrastructure and SAP application large and mini projects globally on target and on budget.
EMPLOYMENT HISTORY
Project Analyst – Compliance, Publicis Groupe
02 March 2020 – 26 June 2020
Responsible for a variety of tasks supporting Publicis Groupe’s Procurement Compliance Program that includes ensuring adherence to Procurement policy guidelines, audit readiness in relation to meeting Duty of Care, Conflict of Interest and Anti-Bribery and Anti-Corruption guidelines and legislative requirements. This role is critical for mitigating risks, protecting and enhancing Publicis Groupe brand reputation. Key responsibilities include:
Documenting new processes and procedures and maintaining existing process documents.
Team training.
Department Audits - monitor and test business level controls in order to mitigate control gaps.
Market Intelligence.
Reason for leaving: Covid19 job cuts.
PMO Consultant, AIB Bank
11 November 2019 – 20 December 2019
The Partner Shared Services role within Technology Partner Management works closely with the Partner Portfolio Management team, providing a consistent, efficient and agile framework to “Protect the Bank” from Partner & Supplier related Risk. Provide operational/organisational/ governance support and appropriate consultancy to all Technology Partner Management stakeholders, ensuring efficiency, consistency and best practice across all areas.
Reason for leaving: Fixed term contract.
Project Manager, Lionbridge
08 July 2019 – 08 November 2019
Scope and manage the TRAD19/EU/DGT tender and test project valued at $30 million for the translation of documents for the EU Commissions policies and administration. Develop a process for the project administrators in order for them to assist with on boarding of approx. 600 linguistic resources globally.
Liaise with linguistics globally and resolve any queries to their document submissions as per the requirement outlined by the European Commission.
Resolve any payment queries for linguistics.
Develop a training programme for the linguistics on recommended style guides for translations for the European Commission.
Liaise with in-house legal team and EU consultant in obtaining EU law guidance in connection with submission requirements.
Scope and manage the TRA/DE/2019 tender and test project that is valued at $1.5 million for the translation services into German into different source languages for the EU Commission.
Provide mentoring/coaching to project administrators.
Provide weekly reports on status updates to Director of Programme Management.
Liaise with internal Lionbridge Directors, Legal team, Sales team, Community Management, Test and offshore team and directly with the EU Commission.
Reason for leaving: Fixed term contract.
Global Contracts Manager, Nuance Communications
04 June 2019 – 05 July 2019
Maintain a portfolio of IT contracts & licences for AI software globally. Work with Legal team to ensure adherence to country specified laws.
Manage legal billing and maintenance of Nuance’s contracts database.
Manage IT related suppliers, including current portfolio to do gap analysis.
Work closely with finance and legal for approvals.
Establish contract management objectives, procedures, templates and workflow processes for vendor contracts and deliverable schedules.
Track obligations, deliverables and contract changes.
Work with legal to develop and insert appropriate legal protections in contracts.
Work with internal teams (security, compliance and tax, HR, accounts payable) to ensure vendors meet obligations.
Work with vendors and key stakeholders to establish contract change control processes.
Reason for leaving: Fixed term contract – assist with financial year-end.
Project Analyst, ESB
03 September 2018 – 28 February 2019
Work with the SAP development team to document any requested changes and assess the effort to bring the change into a subsequent block release for SAP Portfolio and Project Management (SAP PPM) is the module used to plan, prioritise and analyse investment initiatives.
Manage the test cycle for any agreed changes through UAT by creating relevant test cases, running the tests and logging defects.
Develop Regression Test packs that adequately test the steady state “as-is” SAP PPM environment.
Champion the ongoing development of SAP PPM logging defects and compiling a list of requested future features.
Become a SME in SAP PPM Reporting.
Maintain training programme tailored to the key SAP PPM users, e.g. Project Managers & Team Leads.
Develop best practices for use of SAP PPM.
Manage the ITS Resourcing Mailbox support and OpenPursuit.
Manage SAP PPM rate adjustments, resource management and timesheet queries.
Coordinating year-end process with Team Leads and Project Managers and create new service lines in SAP PPM.
Manage and perform data cleaning in SAP PPM.
Develop ITS team SharePoint to manage GDPR processes and attend meetings with Data Protection Office to ensure compliance.
Reason for leaving: Fixed term contract (Tender Framework).
Project Co-ordinator, BT Ireland
26 October 2017 – 03 August 2018
To own the end-to-end delivery of Voice and Broadband projects (global and domestic).
To take lead responsibility for updates, managing KCI’s to internal teams, external vendors and client.
To develop and maintain effective working relationships with clients, internal teams and other key stakeholders, to ensure full commitment and support for the success of the project.
Monitor progress of all projects, highlighting orders in jeopardy and be the first point escalation for exceptions.
Identify trends / underlying issues and put a plan in place to resolve issues and drive improvements.
Action all Process Steps and Cancellation Tickets within SLA.
Undertake mini-projects and extra duties when requested by Line Manager and provide regular feedback on progress.
Complete User Acceptance Testing on system changes as required.
Reason for leaving: Contract.
Project Co-ordinator, Milner Browne
29 May 2017 – 20 October 2017
Guide and support Clients through each step of the Milner Browne project and provide clear and consistent updates on their projects.
Plan and manage project activities in collaboration with SAP Consultants.
Assign and manage the work schedule of multiple projects to SAP Consultants.
Monitor and supervise assigned projects from sales handover to support handover.
Liaise with support team on project handover to clients.
Produce regular project reports.
Ensure all projects are completed on time and within budget.
Report weekly on billable elements for each project.
Performing supervisory duties, including monthly 1:1 review, performance appraisals, etc.
Create and manage ISO documents on SharePoint. Continually work towards improvements with team in the UK.
Liaise with multiple suppliers in multiple locations and working in a collaborative environment.
Reason for leaving: Business focus changed – no requirement for my role.
Compliance Analyst, Avarto @ Microsoft
01 November 2014 – 19 May 2017
Investigate contract and order compliance issues. Communicate resolution requirements to Microsoft subsidiaries globally in order to minimize sales/operations “broken or invalid deal” related issues within the agreed SLA.
Working closely with appropriate resources within the Microsoft programmes to continuously meet and exceed customer needs.
Develop and train staff (coaching and mentoring).
Manage priorities and escalation requests received from Microsoft subsidiaries globally. Provide updates on resolutions to Microsoft management.
Make improvements to processes, procedures and workflows.
Work with Microsoft programmes management to establish a change control process.
Achievements
Received Kudos from the Microsoft Dutch subsidiary for excelling service delivery.
Reason for leaving: Team dissolved as work moved to Manila.
Transactions Analyst, Avarto @ Microsoft
05 November 2012 – 31 October 2014
Review and ensure Microsoft Volume Licensing contracts and orders legal requirements are met.
Provide an expert level of understanding on current revenue recognition guidelines as established by finance to ensure compliance with SOX procedure.
Complete analysis and investigation of queries related to specific Microsoft business programmes, orders and contracts. Provide regular updates to customers within the agreed service level.
Follow defined escalation process in order to resolve complex queries.
Make improvements to processes, procedures and workflows.
Participate and lead mini projects.
Develop and train staff (coaching and mentoring).
Manage queues from Microsoft Partners received from the Channel Incentive team. Report findings to management.
Provide best solutions to the Deal Desk team with complex contracts and orders.
Reason for leaving: Applied internally for Compliance Analyst role.
EDUCATION
IT Project Management - Oxford University, February 2016 to November 2016.
Certified Internet Webmaster - New Horizons (Microsoft Certified) in 2001.
FrontPage 2000, HTML Beginners; Intermediate and Advance; Foundations; Design Methodology and Technology.
The Business Intelligence Analyst 2020 (SQL, Tableau & Python) certification – Udemy, May 2020.
Lean Six Sigma: Analyse, Improve, and Control Tools - Project Management Institute (PMI)®, May 2020.
Agile Foundations, Project Management Institute (PMI)®, August 2020.
Professional Scrum Master, LinkedIn Learning, August 2020.
Transitioning from Waterfall to Agile Project Management, Project Management Institute (PMI)®, August 2020.
Agile at Work: Building Your Agile Team, Project Management Institute (PMI)®, August 2020.
SKILLS
Leadership and management.
Interpersonal and professional communication.
Planning and scheduling.
Resource management.
Critical thinking, evaluation, analysis, negotiation, and resolution management.
Training and development.
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HOBBIES
I am a volunteer for the Fringe Festival and a fundraiser for the Irish Cancer Society.
REFERENCES
Available on request.
