Diane Luciano

Diane Christine Luciano City Add: 3/F Unit J, Blk 17 Lot 8 Bayabas St., Dona Josefa Village, Almanza Uno, Las Pinas City Mobile: - Email:-https://ph.linkedin.com/in/ianluciano OBJECTIVE:  To build a career in an organization that will maximize my skills and potentials to the fullest where I can perform and be recognized. CERTIFICATIONS: Microsoft Certified Professional Microsoft Certified Technology Specialist(MCTS) Certification Number: E- Certification/Version: SQL Server 2008 Implementation and Maintenance Achievement Date: 01/25/2013 EDUCATIONAL BACKGROUND: Tertiary: Secondary: Informatics International College Bachelor of Science in Information Technology Northgate Cyberzone, Filinvest Corporate City, Alabang, Muntinlupa City 2009 - 2012 Marella Christianne Institute Salutatorian Camella Spv., Molino 3, Bacoor, Cavite 2005 – 2009 STRENGTHS/SKILLS:      Business Application (Microsoft Dynamics CRM, Freshdesk, Freshbooks, Highrise, Basecamp, Asana) Web Applications (Wordpress) Detail-oriented and efficient multi-tasker Quick learner and can work under minimal supervision Good oral and written communication skills WORKING EXPERIENCE: Stream Global Services Inc. Technical Support Specialist I – Dell Account GF Plaza A Blgd., Northgate Cyberzone, Alabang, Muntinlupa City September 4, 2012 to November 24,2012  Answers calls and emails providing technical support to Dell customers under Small to Medium Business category. Nexus Technologies Inc., Applications Support Engineer G/F Don Pablo Building, 114 Amorsolo Street Legaspi Village, Makati City 1229 November 26,2012 to May 30,2012    Tasked to develop specialization with Microsoft Dynamics CRM. Handled product support with development/programming support Designed, developed and implemented Microsoft Dynamics CRM for Nexus' internal use and for potential customers. One Voix Account Specialist – Onlinefaxes/Fax87 Account Unit 504 ALPAP 2 Bldg Madrigal Business Park, Ayala-Alabang, Muntinlupa City January 2014 – October 2014  Resolved customer concerns via phone, email, or chat. LNP Coordinator October 2014 – September 30, 2016   Responsible for preparing Local Service Requests (LSR) and ensuring accuracy and completion Responsibilities also include follow-up, carrier escalations, provisioning, and project/quality management. Quality Assurance Analyst February 2015 – July 2015 Executive Asisstant to CEO, Payroll Admin July 2015 – September 30, 2016 MTP – USA New York Senior Administrative Assistant November 2016 - Present •  On-boarding and training new hires Helps with creation and review of relevant business documents      Responds to emails from clients, partners, and other contacts Makes an Analysis on leads Bookkeeping – via Freshbooks Invoicing Project Management CHARACTER REFERENCES: Available upon request.