Diane Loares

WORK EXPERIENCE Property Manager Personable Property 05/2023 - 03/2024 Achievements/Tasks * Source suitable properties to be used for our short term rental business * Email management * Property management * Liaising with contractors, landlords and estate agents * Organising viewings * Preparation and posting of on-line adverts * Preparation of proposal, following a pre-agreed process * Responding to guest & maintenance issues * Advertising our properties available on Airbnb, Booking.com, Vrbo and Expedia * Organising the move in & move out process * Good customer service * Data entry for potential sales leads * Looking for new rental opportunities via Rightmove, Zoopla, On the market, Gumtree and Facebook market place * Data scraping * Data entry SKILLS Customer Service Property Maintenance/Management Leasing Conflict Resolution Calendar Management Telemarketing Appointment Setting Transaction Coordination 08/2020 - 04/2025 Achievements/Tasks Answering telephone calls and responding to emails. • Input customer orders to CRM • Processing daily production reports. • Stocks Monitoring • Bookkeeping. • Logistics Coordination Property Manager WorldEscape, LLC 03/2015 - 03/2019 Achievements/Tasks • Promoting and marketing the business • Dealing with customer queries and complaints • Upselling and cross-selling • Providing advice about visas or passports • Delling holidays and insurance • Customer support via phone, email, and live chat General Virtual Assistant Ideal Properties Group 03/2015 - 07/2019 Bookkeeping Responsibilities Content Management Data Entry Account Manager Anagen Inc Research • Acquire rental listings (Email and Phone) • Appointment Setting • Enter information into database • Transaction Coordination • Basic Bookkeeping • Calendar Management • Market Research Account Manager Purple Yogo Pty. Ltd. 10/2014 - 12/2015 LANGUAGES English Native or Bilingual Proficiency Responsibilities • Answer inquiries over the phone and email • Process transactions/orders • Validate Transactions • Coordinate Affiliate Partners • Manage Social Media Accounts Customer Service Representative Nomorerack 11/2013 - 10/2014 INTERESTS Travelling Reading Books Watching Movies Cooking Responsibilities • Handling customers complaint • Updating customers CRM • Answering phone and email inquiries • Cancelling orders • Escalation • Prcessing refund